ADA & Accessibility

All SVT buses are ADA accessible. Our buses feature ramps and lifts to make boarding easier for people who have difficulty climbing steps or use mobility devices. All mobility devices — devices with three or more wheels and usable indoors, designed or modified for and used by people with mobility impairments, whether operated manually or powered — are welcome aboard. Our buses also feature locations on the buses specially designed to secure wheelchairs. Lifts can accommodate a maximum width of 31″ wheelchairs, this includes the handrails for a manual wheelchair. Drivers receive special training to safely assist you on board. They do not operate powered wheelchairs. Additionally, SVT drivers will call out time points to help notify visually impaired riders of their current location.

Please ask our driver if assistance is necessary.

Boarding Assistance

Driver shall position the bus to make boarding and de-boarding as easy as possible for everyone.   Bus operators shall provide assistance to riders upon request. Riders with disabilities shall be allowed adequate time to board and disembark the vehicle.

Maintenance of Lifts or Ramps

SVT drivers test lifts on their vehicle during the pre-trip inspection. Breakdown of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift failure, a replacement vehicle must be dispatched if the next trip to the destination of any rider using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any rider using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available.

Priority Seating

Upon request, SVT drivers shall ask – but not require – riders to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.

Reserved Seating

Mobility device securement areas on buses are reserved. Riders using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Drivers are required to ask riders sitting in the securement areas to move to other available seats.

Portable Oxygen Use

Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle.