Would you like to learn more about how to take SVT’s services? Call 425-888-7001 and tell us that you would like to sign up for Travel Training. We can meet with you one-on-one or you can join the next group and ask all the questions you want. If you are not used to taking the bus, it can seem a bit daunting. If you aren’t familiar with the area, it can seem a bit scary. But we are here to help and would be happy to take care of you as one of our riders. Give us a call and we’ll put your mind at ease.
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Click your preferred delivery method below:
|Snoqualmie Casino||DT Loop|
|Safeway or QFC||DT Loop|
|Remlinger Farms||Valley Shuttle|
|Issaquah Transit||Metro 208|
|Issaquah Highlands||Metro 628|
|Seattle||Metro 628, 208 (via Issaquah)|
|Snoqualmie Valley Hospital||SVT Demand Response|
|Snoqualmie Ridge IGA||SVT Demand Response|
|Library North Bend||DT Loop/SVT Demand Response|
|Library Snoqualmie||SVT Demand Response|
|Library Fall City||Demand Response/Valley Shuttle|
|Rattlesnake Lake||CF Loop/Demand Response|
|Ridge Dialysis||SVT Demand Response|
|North Bend Post Office||CT Loop/CF Loop/Demnd Response|
|Snoqualmie Post Office||DT Loop/SVT Demand Respnse|
|Fall City Post Office||DT Loop/Demand Response|
|Twedes/’Twin Peaks Café’||Valley Shuttle/Demand Response|
|Gift of Apparel Clothing Bank||Valley Shuttle/Demand Response/DT Loop|
|Carnation Food Bank||Valley Shuttle|
|Mt Si Food Bank||DT Loop/Demand Response|
|Snoqualmie Valley Food Bank||DT Loop/Demand Response|
|T/A (Truck Town)||SVT Demand Response|
|North Bend Factory Stores||Valley Shuttle/DT Loop/Demand Response|
|N. B. Elementary||DT Loop/Demand Response|
|Snoqualmie Elementary||SVT Demand Response|
|Twin Falls Middle School||SVT Demand Response|
|Freshman Campus (Sno-Falls CU)||DT Loop/Demand Response|
|Two Rivers School (Library)||Demand Response/DT Loop|
|Chief Kanim Middle School||Valley Shuttle/Demand Response|
|Mt Si High School (Sno-Falls CU)||DT Loop/Demand Response|
|Mount Si Senior Center||DT/CF Loop/Valley Shuttle/Demand Response|
|North Bend Farmers Market||DT/CF Loop/Valley Shuttle/Demand Response|
|Carnation Farmers Market||Valley Shuttle|
|Duvall Farmers Market||Valley Shuttle|
DT Loop = Downtown Loop
CF Loop = Cedar Falls Loop
Snoqualmie Valley Transportation officers, staff, board members, or agents/contractors will not discriminate against or refuse service to anyone on the basis of race, color, sex, martial status, sexual orientation, gender identity, political ideology, age, creed, religion, ancestry, national origin, the presence of a sensory, mental or physical disability, veteran status, in the discrimination complaint process. Any persons with complaints or concerns may contact the Mt. Si Senior Center by calling 425.888.3434.
SVT does not discriminate on the basis of race, color or national origin.
SVT no descrimina en base de raza, color o origen nacional.
If you feel you have been discriminated against in transit services, you may use the Complaint Form (.pdf) to assist in processing your complaint.
No Show Policy
|It is the policy of SVT to record each rider’s No-Show and apply appropriate sanctions when the rider establishes a pattern or practice of excessive No-Shows. The policy is necessary in order to recognize the negative impact No-Shows have on the service provided to other riders. A No-Show is a trip that has not been canceled at least one hour prior to the scheduled pick up time. If the rider doesn’t board the vehicle within three minutes of the vehicle’s arrival, as long as the driver is within the pickup window, the rider will be charged a No-Show.
When a rider cancels their trip at the last minute or does not show up for a pre-scheduled trip, it denies other riders the opportunity to use the service. Riders who schedule service and repeatedly No-Show or have excessive late cancellations, will be suspended from the service.
|SVT schedules pick up and return trips separately. We assume that all scheduled trips are needed unless notice is given by the rider or their representative. If a rider is a No-Show on their first trip of the day, SVT will not automatically cancel other trips scheduled for that day. If a rider does not need the other trips on that day, they need to call and cancel them as soon as possible and no later than one hour prior to the ride’s scheduled pick up time.|
|A No-Show occurs when:|
|A rider cancels with less than one hour’s notice OR…|
|There has been no call from the rider (or the rider’s representative) to cancel the scheduled trip time AND|
|·The vehicle arrives at the scheduled location within the 30-minute window AND|
|·The operator cannot reasonably see the customer approaching the vehicle after waiting three minutes AND|
|·The Dispatch office is notified. At this time, Dispatch will verify that the operator is at the correct location.|
|The number of No-Shows that results in suspension in based on the number of rides booked in a 30-day period.|
|When a rider has exceeded the No-Show allowance in a 30-day period, they will be suspended from using services for a minimum of one week|
|The second suspension will be for a two week period, a third suspension will be for a three week period, and so on.|
|Each suspension increases by seven days within a 12-month period|
If the rider has a No-Show, the rider will be notified by phone, and by postcard sent to the mailing address on file, or by email (only by request) within the next five (5) business days. The postcard will notify the rider of how many No-Shows have occurred in the last 30 days. If the passenger feels that the No-Show may be excused, they may appeal as soon as possible.
|When the requisite number of No-Shows has been reached to warrant a suspension of service, SVT will send the rider a letter informing them of the suspension with a date given and the length of the suspension. There will be a two-week time period allowed for the rider to make other arrangements and a date will be given.|
|Riders may appeal a suspension by contacting SVT:|
|By phone: SVT at 425-888-7001|
|By email: SVTcalltakers@Comcast.net|
|By US Mail: PO Box 806 North Bend, WA 98045|
|Address correspondence to: SVT Director re: No Show.|