Rider’s Guide

Service Overview

Snoqualmie Valley Transportation (SVT) is a private, non-profit bus company that performs both demand response and fixed-route service to the general public in the Snoqualmie Valley.

The services provided by SVT are paid for by WSDOT, The Snoqualmie Tribe, King County Metro Transit, and the Mt. Si Senior Center with help from the City of Snoqualmie and the City of North Bend. We operate small, 10-to-12 passenger buses. All vehicles are wheelchair accessible.

We operate Monday through Friday. Bus services are not offered on weekends or major holidays. Check the Rider Alerts page on our website for the most up-to-date schedules and service alerts.

 

 

Four Types of Service

Fixed Route

This two-way service uses local bus stops and travels along the same route each Monday through Friday on a pre-set schedule. The Valley Shuttle is a fixed route service that allows you to travel from North Bend to Duvall (through Snoqualmie, Fall City and Carnation) every 90 minutes, M-F from 5:30 AM to 9:15 PM.

Click here to learn more about the Valley Shuttle Fixed Route

 

Demand Response

“Demand-response” means it’s a non-fixed route that requires advance scheduling by the rider. Also referred to as a shared-ride service, the daily routes vary and are generated by calls from our riders. Typically, the vehicle will be dispatched to pick-up several customers at different pick-up points before taking them to their respective destinations and may be interrupted on the route to these destinations to pick up other customers.

Call 3-5 days in advance whenever possible to book your ride. Our schedulers group customers together based on time and space availability with preference given to people with urgent medical needs, seniors and individuals with disabilities. Our goal is to meet our rider’s needs as closely as possible, while still being cost-effective. This service is available to the general public and there is no application or eligibility requirements. We will refer customers to use fixed route or Loop service first and foremost if it is available and accessible.

Make sure you familiarize yourself with our No Show Policy.

Same-day ride requests are accommodated on a space-available basis.

Click here to learn more about Demand Response

 

Loop Routes

SVT currently operates two circulator routes called the DOWNTOWN LOOP and THE CEDAR FALLS LOOP. Like fixed route service these routes operate on a regular schedule but the service is a one-way service – it travels one-way in a loop – and may deviate to accommodate other riders.

Click here to learn more about the Downtown Loop

Click here to learn more about the Cedar Falls Loop

 

Senior Ride Program

Local volunteers use their own cars, on their own time, to transport persons 60 years of age or older who are unable to drive or use regular transit to reach medical appointments. For more information about this program contact the SVT Office at 425-888-7001

 

Fare Information

Door-to-Door fare: $1 per ride

Valley Shuttle fixed route: $1 suggested donation

Riders connecting to Metro buses don’t pay a fare on the Valley Shuttle. For riders only using the Valley Shuttle, we suggest a $1 donation per trip, which can be paid in case. ORCS cards are not accepted on SVT vehicles.

 

Lost & Found

If you leave an item on the bus, call SVT at 425-888-7001.

Every effort is made to return wallets, purses and medications as soon as possible. Any other found items may be picked up the following business day (Monday-Friday) between the hours of 8:30 AM and 4:30 PM at the SVT office located at the Mt. Si Senior Center – 411 Main Ave. S. North Bend, WA 98045
Please call ahead to make sure the lost item has been turned in. Upon arrival to reclaim lost items, you will be asked to provide a description of the item and show I.D. if possible. Items that are soiled, wet, dirty, or have a strong odor will be discarded immediately. Any illegal items or weapons will be relinquished immediately to law enforcement. After 30 days, any unclaimed items will be donated to local non-profits, disposed of, or relinquished to local law enforcement.

SVT is not responsible for lost or stolen items.

 

Safety & Security

For the safety and comfort of all customers, everyone must obey the rules. They’re the law. Any person who violates these rules is guilty of a misdemeanor in accordance with RCW 9.91.025 and may be asked to leave the facility and/or bus, as well as risk suspension of their privilege to use SVT services or enter Mt. Si Senior Center.

We appreciate your help in abiding by the rules of transit conduct. And we thank you for doing your part to keep our buses and facilities safe, clean, and enjoyable for all.

 

Rider Code of Conduct

Ride right. SVT asks that riders conduct themselves in a way that shows respect for drivers, fellow riders and the vehicles. Everyone benefits by riding right. Riders enjoy a safe, secure, comfortable and inviting atmosphere, and the overall efficiency of the transportation system improves. A driver may ask any rider to get off the bus for violations of these rules.

Common Sense Guidelines

SVT’s Code of Conduct can be summed up with the following common-sense guidelines:

• Pay the right fare
• Respect other riders privacy
• Do not cause safety problems
• Use headphones
• No eating, smoking or littering
• No alcoholic beverages
• Do not harass driver or other riders
• Do not lie down on the seats
• Respect SVT property
• Use SVT services for transportation purposes only

Civil Penalties

Infractions can result in a citation and fine up to $250.

1. Bringing onto an SVT bus any package or other object which blocks an aisle or stairway or occupies a seat if to do so would, in the driver’s sole discretion, cause a danger to, or displace, riders or expected riders
2. Allowing any animal to occupy a seat on transit property, to run at large without a leash, to unreasonably disturb others, or obstruct flow of passenger or bus traffic. An animal may occupy a rider’s lap while in a bus
3. Allowing his or her animal to leave waste on the bus
4. Eating or drinking, with the following exception: Drinking a nonalcoholic beverage from a container designed to prevent spillage is permitted on the bus.
5. Riding bus for the purpose of sleeping rather than for their intended transportation-related purposes
6. Extending an object or a portion of one’s body through the door or window of a bus while it is in motion
7. Hanging or swinging on bars or stanchions, with feet off the floor, inside a vehicle; hanging onto or otherwise attaching oneself at any time to the exterior of a bus

Criminal Penalties

Misdemeanors can result in a citation and fine up to $1,000, and/or arrest and imprisonment in the county jail for not more than ninety (90) days.

1. Intentionally obstructing or impeding the flow of bus or passenger movement, causing unreasonable delays in boarding or de-boarding, reclining or occupying more than one seat, or in any way interfering with the provision or use of SVT services
2. Smoking or carrying a lighted or smoldering pipe, cigar or cigarette while in a bus
3. Discarding litter other than in designated receptacles
4. Playing any sound-producing device except when the equipment is connected to earphones that limit the sound to the individual listener. However, the use of communication devices by driver or public safety officers in the line of duty is permitted, as is the use of private communication devices used to summon, notify or communicate with other individuals (pagers or cell phones).
5. Spitting, expectorating, urinating or defecating except in restroom facilities
6. Unreasonably disturbing others by engaging in loud, raucous, unruly, harmful, abusive or harassing behavior
7. Defacing, destroying or otherwise vandalizing the vehicle or any signs, notices or advertisements on the vehicle
8. Drinking an alcoholic beverage or possessing an open container of an alcoholic beverage
9. Dumping any materials whatsoever on transit property, including but not limited to chemicals and automotive fluids
10. Throwing an object at the vehicle or at any person on the bus or transit property
11. Failing to pay the appropriate fare
12. Falsely representing oneself as eligible for special services by making a false representation
13. Falsely claiming to be a driver or other transit employee; or through words, actions and/or the use of clothes, insignia or equipment resembling department-issued uniforms and equipment, creating a false impression that he or she is a driver or other SVT employee
14. Bringing onto the vehicle odors which unreasonably disturb others or interfere with their use of the transit system, whether such odors arise from one’s person, clothes and articles, accompanying animal or any other source
15. Engaging in gambling or any game of chance for the winning of money or anything of value

 

Packages/Groceries

You may bring a reasonable number of items with you. No one item may exceed 40 pounds. For safety reasons, we cannot transport large items such as furniture, appliances, etc. To ensure plenty of room for our riders refrain from bringing items that cannot fit between seats or be secured. The number and the size of the packages should be manageable enough for you and/or your attendant to carry in a single trip. The driver is also able to assist you with one trip to and from the bus. The driver may not get out of sight of the bus or leave it unattended with riders on board.

 

Strollers

A child may remain in a stroller and ride on the bus, if:

  • Collapses to allow for storage – infants taken out of strollers must have appropriate car seats;
  • Stroller is equipped with brakes, which must be locked;
  • Stroller does NOT block aisles, doors, steps, or emergency exits;
  • Stroller is controlled by an adult at all times; and (if not collapsed) is in a space designed for wheelchairs.

If the wheelchair spaces are occupied or at any time during the trip need to be occupied by a passenger using a wheelchair, the parent or guardian must remove the child and fold the stroller. Children with special needs may remain in the stroller. If the bus is too full to safely stow away the stroller, then the passenger with the stroller will be asked to exit and wait for the next available bus. For safety reasons, we recommend that riders with children in strollers back them down the ramp when exiting the bus.

 

Infants

Breastfeeding mothers are protected under state anti-discrimination law, and can breastfeed their children in places of public accommodation such as restaurants, pools, theaters, government buildings, museums, libraries, buses, or parks. Click here for more info

 

Car Seats

Car seats are required on our Demand Response service.
Please see Washington’s Child Passenger Restraint Law (RCW 46.61.687) which requires: Children under age 8, unless they are 4’9″ tall (which ever comes first), must be restrained in an appropriate child restraint system (car seat or booster seat).

Car seats are NOT required on our Valley Shuttle service.

 

Non-Discrimination Policy

Pursuant to Title VI of the Civil Rights Act of 1994, Title II of the Americans with Disabilities Act, Environmental Justice regulations, and in accordance with applicable state and local laws: Snoqualmie Valley Transportation (SVT) grants all citizens equal access to its transportation service. If you believe you have received discriminatory treatment by SVT on the basis of your race, color, national origin, economic status, disability, or limited English proficiency, you have the right to file a formal complaint (link to Title VI complaint process). The complaint must be filed no later than 180 calendar days after the alleged discriminatory incident. Contact Snoqualmie Valley Transportation at 425-888-7001.

 

Flag Stops

For Fixed Route or Loop Route service, you may flag down the bus and it will stop for you under certain circumstances:
Make sure it’s the right bus for you. The Valley Shuttle buses are green and yellow and the Loop Routes have a sign in the window stating which route they are. Un-marked, non-green buses cannot be flagged down.

  • Make sure the driver sees you. Using a flashlight or waving your arms will help the driver see you.
  • The driver must determine whether or not it is safe to pull the bus over at the location you’ve chosen
  • There must be adequate stopping distance for the vehicle
  • The bus must be able to pull over enough so that it will not cause problems with other vehicles
  • The area cannot be on a blind corner

 

Accessibility

Lavender Farm near Fall City

ADA & Accessibility

All SVT buses are ADA accessible. Our buses feature ramps and lifts to make boarding easier for people who have difficulty climbing steps or use mobility devices. All mobility devices — devices with three or more wheels and usable indoors, designed or modified for and used by people with mobility impairments, whether operated manually or powered — are welcome aboard. Our buses also feature locations on the buses specially designed to secure wheelchairs. Lifts can accommodate a maximum width of 31″ wheelchairs, this includes the handrails for a manual wheelchair. Drivers receive special training to safely assist you on board. They do not operate powered wheelchairs. Additionally, SVT drivers will call out time points to help notify visually impaired riders of their current location.

Please ask our driver if assistance is necessary.

 

Service Animals

Are service animals allowed on buses?
Service animals are welcome to ride on SVT buses. We would appreciate it if you would tell us in advance that a service animal will accompany you when you request your ride. Service animals must behave as service animals (if not they may be asked to leave the bus), or they will need to be transported as pets. Pets can be transported but must be in a proper pet carrier. Passengers are responsible for loading and unloading pets and service animals.

What is a service animal?
According to Washington State RCW 49.60.218 a service animal is defined as: (a) “Service animal” means any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work or tasks performed by a service animal must be directly related to the individual’s disability. Individually trained miniature horses are also noted in the RCW as an acceptable service animal. The driver may ask, “Is this a service animal?” and “What service does it perform?”

Personal Care Attendants

If you require a Personal Care Attendant (PCA) to assist you while you travel due to a disability, your PCA is eligible to ride fare-free. The PCA must get on and get off the bus at the same locations as you in order to ride fare-free when a fare would normally be charged.

 

Bike & Ride

Most SVT buses are equipped with bike racks to carry two conventional single seat, two-wheeled bicycles.
If the bike rack is already full, you may ask the driver if there is space inside the bus for you to store your bike. Approval will depend on the number of riders already on board and your destination. If the driver can accommodate you, the bike will be loaded in the wheelchair securement area. You will need to remain with the bike throughout the trip to ensure that it is secure at all times. If a person using a wheelchair boards the bus, you will be asked to move your bike to the outside if space is available or exit the bus.
When calling to schedule a trip, be sure to tell the scheduler that you will be bringing a bicycle. Riders are responsible for loading and unloading their bicycles. Make sure the driver is aware that you will be removing your bike when you exit the bus. Use extreme caution when leaving the bus stop and never cross in front of the bus. If you have any questions about how the bike racks operate, or you want to practice loading and unloading your bike before your first ride, let a customer service representative know and assistance will be provided.

 

Weather & Holiday Closures

Severe Weather

Snoqualmie Valley experiences severe weather which can affect bus service including snow delays, flooding re-routes and, in some cases, cancellation of service due to unsafe conditions. SVT will make every effort to keep scheduled routes on the road, and provide Demand Response services as long as vehicles are safely allowed on the roads. In some instances we may need to cancel your trip if we cannot get to you. Please be aware that life-sustaining medical trips will have first priority during severe weather conditions for as long as vehicles are safely allowed on the roads.
In the event of extremely bad weather or emergency related conditions, riders can call SVT at 425-888-7001 for an update or check our site for weather and traffic updates on our routes.

Holidays

SVT, as part of the Mt. Si Senior Center, does not operate vehicles on the following holidays:
• New Year’s Day
• Martin Luther King Day
• President’s Day – February
• Memorial Day – May
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve – December 24th
• Christmas Day – December 25th

We are willing to go the extra mile to help you get around prior to the holidays. Give us a call and we’ll help you book your trip. SVT hopes you value time with your loved ones as much as we do! Thank you.