Travel Training

Would you like to learn more about how to take SVT’s services? Call 425-888-7001 and tell us that you would like to sign up for Travel Training. We can meet with you one-on-one or you can join the next group and ask all the questions you want. If you are not used to taking the bus, it can seem a bit daunting. If you aren’t familiar with the area, it can seem a bit scary. But we are here to help and would be happy to take care of you as one of our riders. Give us a call and we’ll put your mind at ease.

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Popular Destinations

DESTINATION	ROUTE(S) USED
Snoqualmie Casino	DT Loop
Safeway or QFC	DT Loop
Remlinger Farms	Valley Shuttle
Issaquah Transit	Metro 208
Issaquah Highlands	Metro 628
Seattle	Metro 628, 208 (via Issaquah)
Snoqualmie Valley Hospital	SVT Demand Response
Snoqualmie Ridge IGA	SVT Demand Response
Library North Bend	DT Loop/SVT Demand Response
Library Snoqualmie	SVT Demand Response
Library Fall City	Demand Response/Valley Shuttle
Rattlesnake Lake	CF Loop/Demand Response
Ridge Dialysis	SVT Demand Response
North Bend Post Office	CT Loop/CF Loop/Demnd Response
Snoqualmie Post Office	DT Loop/SVT Demand Respnse
Fall City Post Office	DT Loop/Demand Response
Twedes/’Twin Peaks Café’	Valley Shuttle/Demand Response
Gift of Apparel Clothing Bank	Valley Shuttle/Demand Response/DT Loop
Carnation Food Bank	Valley Shuttle
Mt Si Food Bank	DT Loop/Demand Response
Snoqualmie Valley Food Bank	DT Loop/Demand Response
T/A (Truck Town)	SVT Demand Response
North Bend Factory Stores	Valley Shuttle/DT Loop/Demand Response
N. B. Elementary	DT Loop/Demand Response
Snoqualmie Elementary	SVT Demand Response
Twin Falls Middle School	SVT Demand Response
Freshman Campus (Sno-Falls CU)	DT Loop/Demand Response
Two Rivers School (Library)	Demand Response/DT Loop
Chief Kanim Middle School	Valley Shuttle/Demand Response
Mt Si High School (Sno-Falls CU)	DT Loop/Demand Response
Mount Si Senior Center	DT/CF Loop/Valley Shuttle/Demand Response
North Bend Farmers Market	DT/CF Loop/Valley Shuttle/Demand Response
Carnation Farmers Market	Valley Shuttle
Duvall Farmers Market	Valley Shuttle

Key:
DT Loop = Downtown Loop
CF Loop = Cedar Falls Loop

Regional Connections

Hyde Shuttle

King County Metro Transit Trip Planner

BellAir Charter to SeaTac

Compass Outdoor Adventures

Snoqualmie Valley Chamber of Commerce site

Non-Discrimination Policy

Snoqualmie Valley Transportation officers, staff, board members, or agents/contractors will not discriminate against or refuse service to anyone on the basis of race, color, sex, martial status, sexual orientation, gender identity, political ideology, age, creed, religion, ancestry, national origin, the presence of a sensory, mental or physical disability, veteran status, in the discrimination complaint process. Any persons with complaints or concerns may contact the Mt. Si Senior Center by calling 425.888.3434.

SVT does not discriminate on the basis of race, color or national origin.
SVT no descrimina en base de raza, color o origen nacional.

If you feel you have been discriminated against in transit services, you may use the Complaint Form (.pdf) to assist in processing your complaint.

No Show Policy

No-Show Policy

It is the policy of SVT to record each rider’s No-Show and apply appropriate sanctions when the rider establishes a pattern or practice of excessive No-Shows. The policy is necessary in order to recognize the negative impact No-Shows have on the service provided to other riders. A No-Show is a trip that has not been canceled at least one hour prior to the scheduled pick up time. If the rider doesn’t board the vehicle within three minutes of the vehicle’s arrival, as long as the driver is within the pickup window, the rider will be charged a No-Show.

When a rider cancels their trip at the last minute or does not show up for a pre-scheduled trip, it denies other riders the opportunity to use the service. Riders who schedule service and repeatedly No-Show or have excessive late cancellations, will be suspended from the service.

SVT schedules pick up and return trips separately. We assume that all scheduled trips are needed unless notice is given by the rider or their representative. If a rider is a No-Show on their first trip of the day, SVT will not automatically cancel other trips scheduled for that day. If a rider does not need the other trips on that day, they need to call and cancel them as soon as possible and no later than one hour prior to the ride’s scheduled pick up time.

A No-Show occurs when:

A rider cancels with less than one hour’s notice OR…

There has been no call from the rider (or the rider’s representative) to cancel the scheduled trip time AND

·The vehicle arrives at the scheduled location within the 30-minute window AND

·The operator cannot reasonably see the customer approaching the vehicle after waiting three minutes AND

·The Dispatch office is notified. At this time, Dispatch will verify that the operator is at the correct location.

The number of No-Shows that results in suspension in based on the number of rides booked in a 30-day period.

When a rider has exceeded the No-Show allowance in a 30-day period, they will be suspended from using services for a minimum of one week

The second suspension will be for a two week period, a third suspension will be for a three week period, and so on.

Each suspension increases by seven days within a 12-month period

Number of no shows which will cause SVT to suspend service
If a rider has booked this many rides in a month:	This is the number of no shows in a month that will cause SVT to suspend service:
4-16 (approx. 1-4 rides/week)	3
17-21 (approx. 4-5 rides/week)	4
22- 36 (approx. 6-9 rides/week)	5
37 or more (approx. 10+rides/week)	6

If the rider has a No-Show, the rider will be notified by phone, and by postcard sent to the mailing address on file, or by email (only by request) within the next five (5) business days. The postcard will notify the rider of how many No-Shows have occurred in the last 30 days. If the passenger feels that the No-Show may be excused, they may appeal as soon as possible.

When the requisite number of No-Shows has been reached to warrant a suspension of service, SVT will send the rider a letter informing them of the suspension with a date given and the length of the suspension. There will be a two-week time period allowed for the rider to make other arrangements and a date will be given.

Riders may appeal a suspension by contacting SVT:

By phone: SVT at 425-888-7001

By email: SVTcalltakers@Comcast.net

By US Mail: PO Box 806 North Bend, WA 98045

By FAX:425-888-3837

Address correspondence to: SVT Director re: No Show.