Travel Training

Would you like to learn more about how to take SVT’s services? Call 425-888-7001 and tell us that you would like to sign up for Travel Training. We can meet with you one-on-one or you can join the next group and ask all the questions you want. If you are not used to taking the bus, it can seem a bit daunting. If you aren’t familiar with the area, it can seem a bit scary. But we are here to help and would be happy to take care of you as one of our riders. Give us a call and we’ll put your mind at ease.

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Popular Destinations

DESTINATION	ROUTE(S) USED
Snoqualmie Casino	DT Loop
Safeway or QFC	DT Loop
Remlinger Farms	Valley Shuttle
Issaquah Transit	Metro 208
Issaquah Highlands	Metro 628
Seattle	Metro 628, 208 (via Issaquah)
Snoqualmie Valley Hospital	SVT Demand Response
Snoqualmie Ridge IGA	SVT Demand Response
Library North Bend	DT Loop/SVT Demand Response
Library Snoqualmie	SVT Demand Response
Library Fall City	Demand Response/Valley Shuttle
Rattlesnake Lake	CF Loop/Demand Response
Ridge Dialysis	SVT Demand Response
North Bend Post Office	CT Loop/CF Loop/Demnd Response
Snoqualmie Post Office	DT Loop/SVT Demand Respnse
Fall City Post Office	DT Loop/Demand Response
Twedes/’Twin Peaks Café’	Valley Shuttle/Demand Response
Gift of Apparel Clothing Bank	Valley Shuttle/Demand Response/DT Loop
Carnation Food Bank	Valley Shuttle
Mt Si Food Bank	DT Loop/Demand Response
Snoqualmie Valley Food Bank	DT Loop/Demand Response
T/A (Truck Town)	SVT Demand Response
North Bend Factory Stores	Valley Shuttle/DT Loop/Demand Response
N. B. Elementary	DT Loop/Demand Response
Snoqualmie Elementary	SVT Demand Response
Twin Falls Middle School	SVT Demand Response
Freshman Campus (Sno-Falls CU)	DT Loop/Demand Response
Two Rivers School (Library)	Demand Response/DT Loop
Chief Kanim Middle School	Valley Shuttle/Demand Response
Mt Si High School (Sno-Falls CU)	DT Loop/Demand Response
Mount Si Senior Center	DT/CF Loop/Valley Shuttle/Demand Response
North Bend Farmers Market	DT/CF Loop/Valley Shuttle/Demand Response
Carnation Farmers Market	Valley Shuttle
Duvall Farmers Market	Valley Shuttle

Key:
DT Loop = Downtown Loop
CF Loop = Cedar Falls Loop

Regional Connections

Hyde Shuttle

King County Metro Transit Trip Planner

BellAir Charter to SeaTac

Compass Outdoor Adventures

Snoqualmie Valley Chamber of Commerce site

Non-Discrimination Policy

Snoqualmie Valley Transportation officers, staff, board members, or agents/contractors will not discriminate against or refuse service to anyone on the basis of race, color, sex, martial status, sexual orientation, gender identity, political ideology, age, creed, religion, ancestry, national origin, the presence of a sensory, mental or physical disability, veteran status, in the discrimination complaint process. Any persons with complaints or concerns may contact the Mt. Si Senior Center by calling 425.888.3434.

SVT does not discriminate on the basis of race, color or national origin.
SVT no descrimina en base de raza, color o origen nacional.

If you feel you have been discriminated against in transit services, you may use the Complaint Form (.pdf) to assist in processing your complaint.

No Show Policy

No-Show Policy

It is the policy of SVT to record each rider’s No-Show and apply appropriate sanctions when the rider establishes a pattern or practice of excessive No-Shows. The policy is necessary in order to recognize the negative impact No-Shows have on the service provided to other riders. A No-Show is a trip that has not been canceled at least one hour prior to the scheduled pick up time. If the rider doesn’t board the vehicle within three minutes of the vehicle’s arrival, as long as the driver is within the pickup window, the rider will be charged a No-Show.

When a rider cancels their trip at the last minute or does not show up for a pre-scheduled trip, it denies other riders the opportunity to use the service. Riders who schedule service and repeatedly No-Show or have excessive late cancellations, will be suspended from the service.

SVT schedules pick up and return trips separately. We assume that all scheduled trips are needed unless notice is given by the rider or their representative. If a rider is a No-Show on their first trip of the day, SVT will not automatically cancel other trips scheduled for that day. If a rider does not need the other trips on that day, they need to call and cancel them as soon as possible and no later than one hour prior to the ride’s scheduled pick up time.

A No-Show occurs when:

A rider cancels with less than one hour’s notice OR…

There has been no call from the rider (or the rider’s representative) to cancel the scheduled trip time AND

·The vehicle arrives at the scheduled location within the 30-minute window AND

·The operator cannot reasonably see the customer approaching the vehicle after waiting three minutes AND

·The Dispatch office is notified. At this time, Dispatch will verify that the operator is at the correct location.

The number of No-Shows that results in suspension in based on the number of rides booked in a 30-day period.

When a rider has exceeded the No-Show allowance in a 30-day period, they will be suspended from using services for a minimum of one week

The second suspension will be for a two week period, a third suspension will be for a three week period, and so on.

Each suspension increases by seven days within a 12-month period

Number of no shows which will cause SVT to suspend service
If a rider has booked this many rides in a month:	This is the number of no shows in a month that will cause SVT to suspend service:
4-16 (approx. 1-4 rides/week)	3
17-21 (approx. 4-5 rides/week)	4
22- 36 (approx. 6-9 rides/week)	5
37 or more (approx. 10+rides/week)	6

If the rider has a No-Show, the rider will be notified by phone, and by postcard sent to the mailing address on file, or by email (only by request) within the next five (5) business days. The postcard will notify the rider of how many No-Shows have occurred in the last 30 days. If the passenger feels that the No-Show may be excused, they may appeal as soon as possible.

When the requisite number of No-Shows has been reached to warrant a suspension of service, SVT will send the rider a letter informing them of the suspension with a date given and the length of the suspension. There will be a two-week time period allowed for the rider to make other arrangements and a date will be given.

Riders may appeal a suspension by contacting SVT:

By phone: SVT at 425-888-7001

By email: SVTcalltakers@Comcast.net

By US Mail: PO Box 806 North Bend, WA 98045

By FAX:425-888-3837

Address correspondence to: SVT Director re: No Show.

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Snoqualmie Valley Transportation

Snoqualmie Valley Transportation provides transportation in North Bend, Snoqualmie, Fall City, Preston, Carnation, and Duvall. Call 425-888-7001

Snoqualmie Valley Transportation3 weeks ago

Rider Update 2/15/21

Snoqualmie Valley Transportation is expecting to operate on a regular schedule on Tuesday. Due to the ongoing transition out of the recent storms, some of our bus routes may experience restrictions or delays. For further information call 425-888-7001 or check our website www.svtbus.org.

Valley Shuttle, Duvall-Monroe Shuttle, Downtown Loop, Ridge Loop, Cedar Fall Loop are anticipated to run without restrictions. There may be minor delays, deviations may be restricted.

Demand Response Service- If your road has significant snow or slush you may be asked to walk to the nearest plowed road. Please call if you have questions at 425-888-7001.

About Us - Snoqualmie Valley Transportation

We connect people with places. We provide door-to-door and fixed route service in the Snoqualmie Valley.

svtbus.org

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Snoqualmie Valley Transportation3 weeks ago

North Bend to Fall City is experiencing light snow. Weather forecast says to expect 1 to 6 inches of snow by Friday the 12th. All SVT routes are currently running and on time. If weather conditions change, updates will be posted on the Facebook site for Snoqualmie Valley Transportation and on our website at SVTBus.org.

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Snoqualmie Valley Transportation1 month ago

Hi SVT Riders! The federal government is now mandating mask wearing on all buses. That includes the SVT buses. All the SVT buses require a mask to ride but this is getting much more strict. So PLEASE help us! We don't want to lose our funding or our ability to give you a ride! Here is the full text of the order below:

Wearing of Face Masks While on Conveyances and at Transportation Hubs
https://www.cdc.gov/quarantine/pdf/Mask-Order-CDC_GMTF_01-29-21-p.pdf

Also, here:
The Centers for Disease Control and Prevention (CDC) issued an Order on January 29, 2021, requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19. Conveyance operators must also require that all persons wear masks when boarding, disembarking, and for the duration of travel, with certain exemptions as described in the Questions below. The Order defines “conveyance” as including “aircraft, train, road vehicle (including rideshares), vessel…or other means of transport, including military transport.” (42 CFR §§ 70.1, 71.1). Operators of transportation hubs must require all persons wear a mask when entering or on the premises of a transportation hub. A “transportation hub” means any airport, bus terminal, marina, seaport, or other port, subway station, terminal, train station, U.S. port of entry, or any other location that provides transportation”. More information about this order can be found on the CDC’s website, including CDC’s FAQ’s for this mask requirement, here: https://www.cdc.gov/quarantine/masks/mask-travel-guidance.html

The Transportation Security Administration (TSA) has issued an emergency amendment and three security directives in support of the CDC Order. They can be found here. SD 1582/84-21-01 pertains directly to owners and operators of ground transport. The other three pertain to the aviation industry. For more information about the TSA’s COVID-19 prevention efforts visit their COVID-19 hub, or their COVID-19 FAQs.

To assist ground transportation operators in the implementation of the Order and the Directive, the U.S. Department of Transportation (USDOT) compiled a list of questions and answers, and will continue to update them as additional information becomes available.

The USDOT will also continue to engage stakeholders in conjunction with the CDC and other Federal agencies.

How long is the CDC Order in effect?

The effective date of the CDC Order is February 1, 2021, at 11:59 p.m. The Order will remain in effect for the duration of the COVID-19 public health emergency, and as determined by the CDC.
What is the CDC’s Order and who does it apply to?
The Centers for Disease Control and Prevention (CDC) issued an Order on January 29, 2021, requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19. Conveyance operators must require all persons to wear masks when boarding, disembarking, and for the duration of travel. Operators of transportation hubs must require all persons to wear a mask when entering or on the premises of a transportation hub.

This Order must be followed by all passengers on public conveyances (e.g., airplanes, ships, ferries, trains, subways, buses, taxis, rideshares) traveling into, within, or out of the United States as well as conveyance operators (e.g., crew, drivers, conductors, and other workers involved in the operation of conveyances) and operators of transportation hubs (e.g., airports, bus or ferry terminals, train or subway stations, seaports, ports of entry) or any other area that provides transportation in the United States.

People must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on, or disembarking public conveyances. People must also wear masks when entering or on the premises of a transportation hub in the United States.

What does the CDC Order require?

The CDC Order requires conveyance operators to use their best efforts to ensure that persons wear masks while boarding and disembarking a conveyance, for the duration of a trip, and within a transportation hub. Best efforts may include:
• Boarding and allowing entry to only those persons who wear masks;
• Instructing persons that Federal law requires wearing a mask on the conveyance and in the transportation hub and failure to comply constitutes a violation of Federal law;
• Monitoring persons onboard conveyances and in facilities for anyone who is not wearing a mask and seeking compliance from such persons;
• At the earliest opportunity, disembarking any person who refuses to comply; and
• Providing persons with prominent and adequate notice to facilitate awareness and compliance of the requirement to wear a mask, with best practices including, if feasible, advance notifications on digital platforms, such as on apps, websites, or email; posted signage in multiple languages with illustrations; printing the requirement on tickets; and other methods as appropriate.
Best efforts should take into consideration the safety of conveyance operators when identifying roles and responsibilities for implementing the CDC Order.

What happens if I don’t wear a mask on a public transportation conveyance?

Operators of public transportation conveyances must refuse to board anyone not wearing a mask that completely covers the mouth and nose and require that everyone on board wears a mask for the entire duration of travel. If a passenger refuses to comply, the operator must disembark the person at the earliest safe opportunity.

What if we have a local mask mandate already in place?

The CDC Order does not apply within any state, locality, territory, or area under the jurisdiction of a tribe that: (1) requires a person to wear a mask on conveyances; (2) requires a person to wear a mask at transportation hubs; and (3) requires conveyances to transport only a person wearing a mask. Such state, local, territorial, or tribal requirements must provide the same level of public health protection as—or greater protection than—the requirements of the CDC Order. In addition, the CDC Order does not preclude operators from imposing additional requirements or conditions that provide greater public health protection and are more restrictive than the requirements of the CDC Order.

How does CDC define mask?

Mask means a material covering the nose and mouth of the wearer, excluding face shields. CDC guidance for acceptable masks in the context of this Order is available on the CDC link above.

Are there any exemptions to the CDC Order?

The CDC Order exempts the following categories of persons:
• A child under the age of 2 years;
• A person with a disability who cannot wear a mask, or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (42 U.S.C. § 12101 et seq.); and
• A person for whom wearing a mask would create a risk to workplace health, safety, or job duty as determined by the relevant workplace safety guidelines or federal regulations.

The exemption for a person with a disability is a narrow exception that includes a person with a disability who cannot wear a mask for reasons related to the disability. CDC will issue additional guidance regarding persons who cannot wear a mask under this exemption on the CDC website.

The CDC Order also states that the requirement to wear a mask shall not apply under the following circumstances:
• While eating, drinking, or taking medication, for brief periods;
• While communicating with a person who is hearing impaired when the ability to see the mouth is essential for communication;
• If unconscious (for reasons other than sleeping), incapacitated, unable to be awakened, or otherwise unable to remove the mask without assistance; or
• When necessary to temporarily remove the mask to verify one’s identity, such as when asked to do so by a ticket or gate agent or any law enforcement official.
In addition, persons who are experiencing difficulty breathing or shortness of breath or are feeling winded may remove the mask temporarily until able to resume normal breathing with the mask. Persons who are vomiting should remove the mask until vomiting ceases. Persons with acute illness may remove the mask if it interferes with necessary medical care such as supplemental oxygen administered via an oxygen mask.

Are conveyance operators permitted to impose additional requirements or conditions regarding masks?

Yes. The CDC Order does not preclude operators from imposing additional requirements or conditions that provide greater public health protection and are more restrictive than the requirements of the CDC Order. The Order also encourages, State, local, territorial, and tribal governmental entities that operate conveyances to implement additional measures to enforce the Order regarding persons utilizing their system. Additional requirements or conditions may be imposed that provide greater public health protection and are more restrictive than the requirements of the CDC Order, including requirements for persons requesting an exemption from the mask requirement, including medical consultation by a third party, medical documentation by a licensed medical provider, and/or other information as determined by the operator.

Federal Register Notice: Wearing of face masks while on conveyances and at transportation hubs | Quarantine | CDC

This order requires wearing of masks by travelers on and operators of conveyances to prevent spread of the virus that causes COVID-19

cdc.gov

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Snoqualmie Valley Transportation1 month ago

Valley Shuttle (North Bend to Duvall) is now operating on its normal routes:
Downtown Snoqualmie (Newton & Falls) Now open.
SR 203 near Stillwater Now open.

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Snoqualmie Valley Transportation1 month ago

The SVT office phoned may not be working due to the power outage. If you are a rider and can't get through on our regular number call 425-531-3815 with questions. This is a temporary number until our power returns. Sorry for the inconvenience.

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Snoqualmie Valley Transportation1 month ago

Valley Shuttle will resume its normal route starting Monday 1/25/21. The road repair on SR 203 near Stillwater junction has been completed ahead of schedule.
Valley Shuttle routes return to including Stillwater Hill Rd, Kelly Rd & NE Big Rock Rd.

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