Rider Booking Policies and Gudielines

Mt. Si Senior Center has operated Snoqualmie Valley Transportation (SVT) since 2003. SVT is one of only two bus companies in the Snoqualmie Valley area that serves the general public, the other being King County Metro Transit. The Snoqualmie Valley is a large, rural area and covers many hundreds of square miles. SVT’s goal is to provide the riders of the Snoqualmie Valley with reliable, friendly and sustainable services while being responsible stewards of the funding we receive. This document contains general and specific information to assist riders in better understanding the policies and practices that govern the SVT Demand Response operations.

Below is a list of the categories in this document:

Rider Information

Confidentiality of Information

Booking a Ride

Subscription Rides

Casual Rides

Same Day Ride Requests

Eligibility for Subscriptions 

Subscription Ride Prioritization

Maintaining Subscription Eligibility

Trip Cancellation

No-Show Policy

ADA Policy

Title VI Non Discrimination

Same Day Ride Requests

Securement Policy

Approved Equipment

Other Power-Driven Mobility Devices (OPDMD)

Mobility Device Brakes

Personal Care Attendants

Service Animals and Pets

Boarding Assistance

Maintenance of Lifts or Ramps

Priority Seating

Reserved Seating

Portable Oxygen Use

Contact information

Fares

Holiday Closures

Complaint Process

Hours of operation

Prohibited destinations

Rider Code of Conduct

Prohibited Services

Force Majeure

Pick Up and Delivery Feasibility

 Rider Information

The SVT routing system requires information from each rider prior to making a reservation to ride. At the time of first booking, each rider is asked a series of questions in order to make reservations easier and faster in the future and determine routing priority. Note: SVT provides Curb-To-Curb and Door-To-Door service only. See definitions below. Riders will be asked the following:

  • Last name, first name and middle initial
  • Gender
  • Date of birth
  • Home address, city, state and zip code
  • Neighborhood
  • Phone number
  • Disability status and assistance required: Disabled, wheelchair, walker, cane, personal care attendant (PCA’s may ride for free), visually impaired, legally blind, service animal, lift needed
  • Types of service (Curb-To-Curb, Door-To-Door) – defined below
  • A default second address. This is used if a rider wants two addresses to allow them to say, for example, “I want to go from home to work” without giving a second address each time a ride is requested.
  • Additional information that will assist the driver such as gate codes, neighborhood, etc.

For the purpose of clarification we define:

  • Seniors as anyone age 55 and over
  • A person with disabilities as anyone with a condition or function judged to be significantly impaired relative to the usual standard of an individual or group. The term is used to refer to individual functioning, including physical impairment, sensory impairment, cognitive impairment, intellectual impairment, mental illness, and various types of chronic disease. Types of disabilities include various physical and mental impairments that can hamper or reduce a person’s ability to carry out his day to day activities.
  • The general public as any rider age 13 to 54 who is not disabled
  • Curb-To-Curb as a service where riders are picked up the curb in front of an origin and dropped off at the curb of a destination and may include parking lot navigation. The driver is usually only required to assist the individual on and off the bus if requested.
  • Door-To-Door as a service where riders are helped from the front door of the origin and to the front door of the destination. This service requires that drivers have more responsibility for getting the rider to the correct place and is a higher level of service than curb-to-curb. Drop off and pick up locations must be navigable, flat and safe for rider and driver.
  • Door-Through-Door as a service that involves helping customers through the doors out of the origin and into the destination. It may include carrying bags and belongings as well as communication or contact with parents, guardians or other care providers. SVT does not provide Door-Through-Door service.
  • Hand-To-Hand as a service that involves helping riders through the doors out of the origin and into the destination, if necessary. Hand-to-hand has the unique characteristic requiring the drivers to have contact with parents, guardians, or other care providers at both the origin and the destination for the individual being transported. SVT does not provide Hand-To-Hand service.

Confidentiality of Information

Rider information is kept confidential and will not be used for any purposes other than to create routes in response to rider’s request. Monthly reporting requires SVT to give overall number of rides by type but this reporting information is not connected to specific riders.

 Booking a Ride

SVT riders may reserve up to two weeks in advance. When calling, riders must have pick up, drop off address, appointment times and phone numbers ready. Riders will receive a call from a scheduler to confirm the reservation.  Rides will be curb-to-curb unless previously arranged.  Because of demand, cancellations or scheduling the driver can arrive 15 minutes early or 15 minutes late from confirmed time.

 Subscription Rides

Defined as a ride that is automatically scheduled on routes for specific days and times without the rider having to call in except to cancel.

Casual Rides

Defined as a non-subscription ride and booked on an individual ride basis. Riders booking casual rides (non-subscription rides) will be given priority based on the prioritization shown below and space available on the routes.

Same Day Ride Requests

Same day ride requests, also known as Add-On Rides, will be accommodated whenever possible and will solely be based on available space on, and timing of, the existing routes for the day the request is made.

Eligibility for subscriptions  

Riders who use the services on a regular basis who travel on the same days and times, to and from the same places. Riders must successfully schedule rides for a period of two weeks without any cancellations or no-shows.  These rides must be to/from the same locations at the same times each week.

Trip Cancellation

Canceling your reservation can be done by calling 425-888-7001 anytime.  If it’s after hours, please leave a message with your name, phone number, and ride reservation details. It is important to notify us of a cancellation as soon as possible. Remember to cancel your return trip at the same time if it’s not needed.

Trips must be canceled a minimum of 1 hour in advance. Trips canceled with less than one hour’s notice will be considered a No-Show (See No-Show Policy).

Subscription and Casual Ride Prioritization:

First priority when creating the routes is given to subscription riders and prioritized as follows:

  1. Dialysis/Critical medical care appointments
  2. Seniors with disabilities
  3. Seniors
  4. Persons whose disability limits their access to transportation
  5. Anyone who has a disability that is 54 and younger

Second priority is given to casual riders who fall into the categories above.

Third priority is given to the general public, subscription or casual riders who have a set work schedule

Fourth priority is given to all other ambulatory riders, ages 13 to 54

Any casual rider may obtain a subscription ride for curb-to-curb service depending upon the availability. These riders shall be informed of SVT’s booking priorities as described below:

  1. Seniors and persons with disabilities have priority for subscriptions and casual rides
  2. Existing subscriptions times may be permanently changed to accommodate a priority rider
  3. Subscription times may also be temporarily adjusted to accommodate day to day routing
  4. Riders will be notified of any and all permanent changes to their subscription at least 12 hours in advance and be allowed to accept the change or cancel the subscription
  5. The pick-up and delivery window allows 15 minutes on either side of the time given
  6. All riders will be notified of the cancellation definition and no-show policies

Limit on Timeframe for Subscription

There is no limit on the length of time that a rider may have a subscription. However, if another rider who should receive priority (see Subscription Ride and Casual Ride Prioritization) has a subscription request that conflicts with a regular subscriber, the regular subscriber will be notified that their timeframes must change to accommodate a new priority rider subscriber.

Maintaining Subscription Eligibility

Riders must call to cancel rides at least one hour in advance of the ride. Frequent cancellations can result in a loss of rider’s subscription.

 

Cancellation doesn’t cause a suspension of service, only loss of subscription. Suspension of service is caused by No Shows (see No Show Policy below).

  • Too many cancellations from a rider who has a subscription may cause loss of the subscription
  • Given notification to SVT, subscriptions may be suspended and then re-invoked without the trial period if the rider is on vacation for not more than three consecutive weeks or due to medical reasons and/or family emergencies

 

Number of cancellations which will cause loss of a rider’s subscription
If a rider’s subscription is this many rides in a month: This many cancellations or modifications in a month will cause the rider to lose their subscription:
4-16 (approx.. 1-4 rides/week) 2
17-21 (approx.. 4-5 rides/week) 3
22- 36 (approx.. 6-9 rides/week) 4
(approx.. 10+rides/week) 5

Loss of subscription may be appealed using the same process as a no-show appeal. See No-Show below.

No-Show Policy

It is the policy of SVT to record each rider’s No-Show and apply appropriate sanctions when the rider establishes a pattern or practice of excessive No-Shows. The policy is necessary in order to recognize the negative impact No-Shows have on the service provided to other riders. A No-Show is a trip that has not been canceled at least one hour prior to the scheduled pick up time. If the rider doesn’t board the vehicle within 2-3 minutes of the vehicle’s arrival, as long as the driver is within the pickup window, the rider will be charged a No-Show. When a rider cancels their trip with less than one hour’s notice and/or doesn’t show up for a pre-scheduled trip, it denies other riders the opportunity to use the service. Riders who schedule service and repeatedly No-Show or have excessive late cancellations will be suspended from the service.

SVT schedules pick up and return trips separately. We assume that all scheduled trips are needed unless notice is given by the rider or their representative. If a rider is a No-Show on their first trip of the day, SVT will not automatically cancel other trips scheduled for that day. If a rider does not need the other trips on that day, they need to call and cancel them as soon as possible and no later than one hour prior to the ride’s scheduled pick up time.

 

 

A No-Show occurs when:

 

A rider cancels with less than one hour’s notice OR…

  • There has been no call from the rider (or the rider’s representative) to cancel the scheduled trip time AND
  • The vehicle arrives at the scheduled location within the 30-minute window AND
  • The operator cannot reasonably see the customer approaching the vehicle after waiting three minutes AND
  • The Dispatch office is notified. At this time, Dispatch will verify that the operator is at the correct location.

 

 Number of no shows which will cause SVT to suspend service
If a rider has booked this many rides in a month: # of no-shows in a month to suspend service:
4-16 (approx. 1-4 rides/week) 3
17-21 (approx. 4-5 rides/week) 4
22- 36 (approx. 6-9 rides/week) 5
37 or more (approx. 10+rides/week) 6

 

The number of No-Shows that results in suspension is based on the number of rides booked in a 30-day period.

  • When a rider has exceeded the No-Show allowance in a 30-day period, they will be suspended from using services for a minimum of one week
  • The second suspension will be for a two week period, a third suspension will be for a three week period, and so on.
  • Each suspension increases by seven days within a 12-month period

If the rider has a No-Show, the rider will be notified by phone, and by postcard sent to the mailing address on file, or by email (only by request) within the next five (5) business days. The postcard will notify the rider of how many No-Shows have occurred in the last 30 days. If the passenger feels that the No-Show may be excused, they may appeal as soon as possible.

When the requisite number of No-Shows has been reached to warrant a suspension of service, SVT will send the rider a letter informing them of the suspension with a date given and the length of the suspension. There will be a two-week time period allowed for the rider to make other arrangements and a date will be given.

Riders may appeal a suspension by contacting SVT:

By phone: SVT at 425-888-7001

By email: SVTcalltakers@Comcast.net

By US Mail: PO Box 806 North Bend, WA 98045

By FAX:425-888-3837

Address correspondence to: SVT Director re: No Show.

No-Shows for reasons that are beyond the rider’s control will not be counted.

No-Shows that are not excused include, but are not limited to:

No-Shows are not excused when the trip is not canceled at least one (1) hour prior to the scheduled pick-up time and is missed for one of the following reasons:

  • Rider didn’t want to travel today
  • Rider changed their mind about using an appointment
  • Rider didn’t know that he/she had a ride scheduled or was supposed to call to cancel
  • Rider got another ride
  • Rider canceled ride through an improper channel (told driver, employer, senior center, etc.)
  • A rider does not want to ride with specific driver or passenger, or on a specific vehicle

Please be respectful of your fellow riders.

Title VI Non Discrimination

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color and national origin in programs and activities receiving Federal financial assistance.

Snoqualmie Valley Transportation (SVT) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A

  

ADA Policy

The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990.  The ADA is civil rights legislation which requires that persons with disabilities receive transportation services equal to those available on the fixed route service. It is the policy of Mt. Si Senior Center and SVT that, when viewed in their entirety, services, programs, facilities, and communications provided by Mt. Si Senior Center, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible. (49. CFR 37.105)

 Securement Policy

Drivers will use front and rear tie-downs to secure mobility devices. Drivers will secure mobility devices at the strongest parts of the device. The mobility device will be secured front-facing unless otherwise requested by the rider. Drivers will assist riders with securement systems, ramps, and seatbelts. SVT cannot refuse to transport someone whose mobility device cannot be satisfactorily restrained provided that mobility device fits within the definition described in “Approved Equipment” below. (49 CFR 37.165)

Approved Equipment

In order to accommodate a rider’s wheelchair or power scooter on an SVT vehicle it must meet the following standards:

  • The equipment must have 3 or 4 wheels.
  • The measurement of the equipment must be no more than 30” wide and 48” long, including footrests and backpacks.
  • With respect to wheelchair and rider combinations that are larger or heavier than those to which the design standards for vehicles and equipment of 49 CFR 38 refer, SVT must carry the wheelchair and rider if the lift and vehicle can accommodate them
  • SVT may decline to carry a wheelchair and rider if the combined weight exceeds that of the lift specifications or if carriage of the wheelchair is demonstrated to be inconsistent with legitimate safety requirements
  • SVT is not required to permit wheelchairs to ride in places other than designated securement locations in the buses
  • Walkers must be collapsible and stored between seats.
  • Equipment must be in good working order, with batteries charged, tires inflated, brakes working,  and all parts secure.

 

Other Power-Driven Mobility Devices (OPDMD)

Defined: An OPDMD is any mobility device powered by batteries, fuel, or other engines that is used by individuals with mobility disabilities for the purpose of locomotion, whether or not it was designed primarily for this use. OPDMDs may not include golf carts, electronic personal assistance mobility devices such as the Segway ® Personal Transporter (PT), or any mobility device that is not a wheelchair, which is designed to operate in areas without defined pedestrian routes.

SVT will make reasonable modifications to permit individuals with mobility disabilities to use OPDMDs unless there are with legitimate safety concerns including substantial risk of serious harm to the immediate environment or other people, blocking pathways in the vehicles or other safety concerns.

Mobility Device Brakes

When occupying a lift or securement area, it is recommended that riders apply the brakes on their mobility devices: however, they are not required to do so. With power chairs or scooters, it is mandatory that the power switch be turned to the “off” position when the lift is in motion.

Pick Up and Delivery Feasibility

SVT vehicles will only use building access roads (parking lots, loading/unloading areas, driveways and alleyways) when it is determined to be safer than picking up or dropping off at the curb and it is determined that the access road can safely accommodate SVT vehicles and that customers can safely board and de-board. SVT may, on occasion, refuse rides if there is not adequate space to maneuver the vehicle. Drivers may request a site visit takes place to assess the situation

Personal Care Attendants

A Personal Care Attendant (PCA) may ride with a disabled rider at no charge. A PCA is someone who travels with, and helps, a rider who is not able to travel alone. The disabled rider must provide their own PCA if they need one. A rider must inform SVT when they register for the service that they will be using a PCA. This information will guarantee the PCA a place on the bus to ride along and assist the rider. If the rider’s status changes and they no longer require a PCA, it is the rider’s responsibility to inform SVT of their status change.

Service Animals and Pets

Snoqualmie Valley Transportation is a pet-friendly transportation service. We realize the importance for our riders to be able to travel with their pets and to help them get to veterinary appointments, grooming, go to the dog park, animal boarding or daycare.

We can safely help our riders and their pets with their transportation needs below is an outline for SVT Policies for pets and services animals.

General Guidelines

Animals other than dogs are not allowed on the bus unless they are in a container or carrier except for miniature horses that are trained service animals. (Miniature horses range in height from 24 inches to 34 inches measured to the shoulders and weigh between 70 and 100 pounds.)

  1. The service animal must be on a leash, tether, or harness unless the use of such a device would interfere with the task the service animal performs or the person’s disability prevents the use of such devices.
  2. The service animal must remain under the control of the owner and behave appropriately at all times.
  3. All dogs must be housebroken
  4. Riders take full responsibility for their pet or service animal, this includes:
  • Any damages it may cause on the bus
  • Aggressiveness to other riders
  • Drivers may request the removal of a pet or service animal from the bus if it creates a hazard or disturbance or is being destructive
  1. The rider is responsible for cleaning up any feces, urine and/or motion-sickness vomit caused by their pet or service animal
  • Drivers may ask a rider and their dog, even if it is a service animal, to leave the bus if the dog defecates, urinates, or gets sick on the bus
  1. Pets may not occupy seats; they must remain either on the floor at the owner’s feet, sit on their owner’s lap or in the aisle, provided they do not cause a safety or tripping hazard.
  2. Service Animals may occupy a seat only if there is available seating. Passengers have first priority for seating.
  3. Drivers may ask riders with an animal, wishing to board the bus, whether it is a service animal or a pet.
  4. SVT and its drivers reserve the right to prohibit animals which are deemed to be a nuisance due to barking, unclean appearance, exhibit signs of Kennel Cough, exhibits, or has exhibited, aggressiveness to passengers; or if such animals, due to size, restrict the capacity of the bus, or may hamper the safety of passengers.
  • Drivers have a right to refuse transportation to a rider’s pet if there has been a history where that rider demonstrated lack of control over their pet or it has shown aggression

Fares for pets

  1. Service animals ride free unless they occupy a passenger seat.
  2. Riders with dogs will pay an added fare for having their dog on board. The fare will be the same current fare as the rider pays.
  3. Pets transported in a carrier ride free.

A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. For animals to ride SVT:

  • The animal must be on a leash or in a container, remain under control of the owner, and behave appropriately. If on a leash, the animal must remain at the rider’s feet or on their lap.
  • The animal must not sit on a vehicle seat or block the aisle.
  • Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.
  • Snoqualmie Valley Transportation reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of other customers and Snoqualmie Valley Transportation personnel.
  • The rider with the service animal is solely responsible for any damage caused by the animal.

Boarding Assistance

The driver shall position the bus to make boarding and de-boarding as easy as possible for everyone.   Bus operators shall provide assistance to riders upon request. Riders with disabilities shall be allowed adequate time to board and disembark the vehicle.

Maintenance of Lifts or Ramps

SVT drivers test lifts on their vehicle during the pre-trip inspection. Breakdown of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift failure, a replacement vehicle must be dispatched if the next trip to the destination of any rider using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any rider using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available.

Priority Seating

Upon request, SVT drivers shall ask – but not require – riders to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.

Reserved Seating

Mobility device securement areas on buses are reserved. Riders using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Drivers are required to ask riders sitting in the securement areas to move to other available seats.

Portable Oxygen Use

Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle.

 

Contact Information

Snoqualmie Valley Transportation can be reached by calling 425.888.7001 or 425.333.5554.  To assist deaf/blind/hearing/speech impaired customers, please call Washington Relay Service at 1.800.833.6388 or email SVTCalltakers@comcast.net.

Fares

Fares for Mt. Si Senior Center’s Snoqualmie Valley Transportation Program is as follows:

  • All Rides $1
  • Valley Shuttle riders: Suggested donation of $1
  • $10/10 ride punch cards are available from the office and from drivers
  • Seniors, age 65+, may purchase a monthly pass for $25 from drivers or from the office. A monthly pass is good for all rides taken in one calendar month provided such rides are booked according to this policy.

 

Holiday Closures

Mt. Si Senior Center’s Snoqualmie Valley Transportation Program is closed on the following recognized holidays:

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day

Complaint Process

SVT is committed to providing safe, reliable, and accessible transportation options for the community. SVT has established a Customer Complaint Policy and customers wishing to file a complaint and/or obtain a copy of the Customer Complaint Policy may contact SVT at:

Phone: (425) 888-7001

In person: 411 Main Ave. S., North Bend, Washington

Via US Mail: SVT c/o Mt. Si Senior Center, PO Box 806, North Bend, WA 98045.

Customer Comment Forms are provided on all vehicles.  Comment/Complaint policy is available upon request. Complaint forms are also available on the company website at www.SVTbus.org.

For discrimination claims, you may file a signed, written complaint up to one hundred and eighty (180) days from the date of alleged discrimination. The complaint should include the following information:

  • Your name, mailing address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where and why you believe you were discriminated against.  Include the location, names and contact information of any witnesses.
  • Other information that you deem significant

A form is available at SVT which may be completed for this purpose.

The complaint may be filed in writing with SVT at the following address:

Snoqualmie Valley Transportation

Title VI Coordinator
411 Main Ave S
North Bend, WA 98045
By phone: 425-888-7001
By Fax: 425-888-3837

NOTE: Snoqualmie Valley Transportation (SVT) encourages all complainants to certify all mail that is sent through the U.S. Postal Service and/or ensures that all written correspondence can be tracked easily.   For complaints originally submitted by facsimile,  an original,  signed copy of the complaint must be mailed to the Title  VI  Coordinator as soon as possible, but no later than 180  days from the alleged date of discrimination.

Hours of Operation

Snoqualmie Valley Transportation hours of operation are Monday through Friday from 6:00 AM to 7:30 PM.  For the Valley Shuttle, the hours of operation are 5:35 AM – 9:00 PM. There is no weekend service.

Prohibited Destinations

SVT is prohibited from providing service onto school property. Curbside service is available but door-to-door service is unavailable. SVT is prohibited from providing services to or from any location that is specifically designated for other specialty transportation (such as ambulances) or which prohibit public bus services.

 

Rider Code of Conduct

Ride right. SVT asks that riders conduct themselves in a way that shows respect for drivers, fellow riders and the vehicles. Everyone benefits by riding right. Riders enjoy a safe, secure, comfortable and inviting atmosphere, and the overall efficiency of the transportation system improves. A driver may ask any rider to get off the bus for violations of these rules.

 Common Sense Guidelines

SVT’s Code of Conduct can be summed up with the following common-sense guidelines:

  • Pay the right fare
  • Respect other riders privacy
  • Do not cause safety problems
  • Use headphones
  • No eating, smoking or littering
  • No alcoholic beverages
  • Do not harass driver or other riders
  • Do not lie down on the seats
  • Respect SVT property
  • Use SVT services for transportation purposes only

 

Civil Penalties

Infractions can result in a citation and fine up to $250.

  1. Bringing onto an SVT bus any package or other object which blocks an aisle or stairway or occupies a seat if to do so would, in the driver’s sole discretion, cause a danger to, or displace, riders or expected riders
  2. Allowing any animal to occupy a seat on transit property, to run at large without a leash, to unreasonably disturb others, or obstruct flow of passenger or bus traffic. An animal may occupy a rider’s lap while in a bus
  3. Allowing his or her animal to leave waste on the bus
  4. Eating or drinking, with the following exception: Drinking a nonalcoholic beverage from a container designed to prevent spillage is permitted on the bus.
  1. Riding bus for the purpose of sleeping rather than for their intended transportation-related purposes
  2. Extending an object or a portion of one’s body through the door or window of a bus while it is in motion
  3. Hanging or swinging on bars or stanchions, with feet off the floor, inside a vehicle; hanging onto or otherwise attaching oneself at any time to the exterior of a bus

Criminal Penalties

Misdemeanors can result in a citation and fine up to $1,000, and/or arrest and imprisonment in the county jail for not more than ninety (90) days.

  1. Intentionally obstructing or impeding the flow of bus or passenger movement, causing unreasonable delays in boarding or de-boarding, reclining or occupying more than one seat, or in any way interfering with the provision or use of SVT services
  2. Smoking or carrying a lighted or smoldering pipe, cigar or cigarette while in a bus
  3. Discarding litter other than in designated receptacles
  4. Playing any sound-producing device except when the equipment is connected to earphones that limit the sound to the individual listener. However, the use of communication devices by driver or public safety officers in the line of duty is permitted, as is the use of private communication devices used to summon, notify or communicate with other individuals (pagers or cell phones).
  5. Spitting, expectorating, urinating or defecating except in restroom facilities
  6. Unreasonably disturbing others by engaging in loud, raucous, unruly, harmful, abusive or harassing behavior
  7. Defacing, destroying or otherwise vandalizing the vehicle or any signs, notices or advertisements on the vehicle
  8. Drinking an alcoholic beverage or possessing an open container of an alcoholic beverage
  9. Dumping any materials whatsoever on transit property, including but not limited to chemicals and automotive fluids
  10. Throwing an object at the vehicle or at any person on the bus or transit property
  11. Failing to pay the appropriate fare
  12. Falsely representing oneself as eligible for special services by making a false representation
  13. Falsely claiming to be a driver or other transit employee; or through words, actions and/or the use of clothes, insignia or equipment resembling department-issued uniforms and equipment, creating a false impression that he or she is a driver or other SVT employee
  14. Bringing onto the vehicle odors which unreasonably disturb others or interfere with their use of the transit system, whether such odors arise from one’s person, clothes and articles, accompanying animal or any other source
  15. Engaging in gambling or any game of chance for the winning of money or anything of value

Prohibited Services

SVT may not pick up or deliver riders at locations that are prohibited or restricted, or at locations which our vehicles may not safely navigate. These locations include public school property for ambulatory riders, governmental facilities that are posted as restricted, gated communities that do not allow access or any other location that denies access to our vehicles. SVT reserves the right to deny service into areas that may cause damage to our vehicles or other equipment or danger to the company or its representatives.

 Force Majeure

Any delay or failure in the performance by SVT or the rider shall be excused if and to the extent that such failure is caused by the occurrence of a Force Majeure. For purposes of the rider policy and booking guidelines, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of SVT or the rider, including acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism, accident, restraint of government, governmental acts, injunctions, labor strikes, other than those by SVT’s suppliers, that prevent SVT from furnishing the materials or equipment, and other like events that are beyond the reasonable anticipation and control of SVT or the rider, despite SVT’s reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to SVT’s failure to perform its obligations as outlined here.