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Nature & Scope:

Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

Essential Functions:

• Maintains radio contact with dispatch/office
• Safely operates 8 – 14 passenger minibus
• Picks up and delivers riders as identified by route, manifest or dispatch
• Inspects vehicle daily and completes pre- & post-trip inspection report
• Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
• Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
• Assist out of town riders with local information
• Collects, handles, and accurately accounts for fares and donations
• Attends monthly safety meetings
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Performs other related duties as assigned

See the Frequently Asked Questions section below for more information about driving for SVT.

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The call taker position is responsible for on-time delivery of service, calling riders, receiving ride requests and timely responses to rider inquiries. As a back up to Dispatch, call taker may be asked to assist with driver inquiries, arranging coverage for service interruptions, and rescheduling rider trips due to other schedule change requests. In order to maximize productivity while maintaining quality of service standards, the call taker must be well organized, personable and efficient. The office must have necessary information readily available, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

Call Taker responsibilities include:

• Answering phones
• Taking and processing ride requests
• Using CTS Tripmaster to verify rider information
• Providing customer services to riders
• Filing to ensure audits will show the company record keeping is consistent and reliable
• Handling volunteer ride requests
• Making copies
• Creating reports as needed
• Creation of, copying, and supplying forms to drivers and in-house staff
• Monitoring late trips and proactively communicating with Dispatchers to ensure good customer services and on-time performance
• Creating processes as required or requested to ensure smooth service delivery and sustainability of business
• Assisting passengers with trip changes or trip requests including same day ride requests
• Other duties as assigned

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SVT provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

Nature & Scope:

Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

Essential Functions:

• Maintains radio contact with dispatch/office
• Safely operates 8 – 14 passenger minibus
• Learn all the routes so that other driver’s shifts can be covered by you
• Be available during all business hours
• Picks up and delivers riders as identified by route, manifest or dispatch
• Inspects vehicle daily and completes pre- & post-trip inspection report
• Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
• Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
• Assist out of town riders with local information
• Collects, handles, and accurately accounts for fares and donations
• Attends monthly safety meetings
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Performs other related duties as assigned

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Dispatch/scheduler responsibilities may include:

• Coordinating the transportation needs of riders with the vehicles in service
• Dispatching trip requests to drivers so that drivers can arrive at the passenger pickup address on time
• Following the ride booking policy
• Acting as troubleshooter for driver problems
• Monitoring and updating driver and/or vehicle locations
• Monitoring late trips and proactively reassigning trips to maintain on-time performance
• Creating processes as required or requested to ensure smooth service delivery and sustainability of business
• Assisting passengers with trip changes or trip requests including same day ride requests
• Checking on status of drivers
• Handling emergency situations
• Scheduling driver’s work hours, downtime and lunch breaks
• Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
• Keeping track of no-shows
• Keeping accurate vehicle maintenance logs including necessary record keeping
• Vehicle assignments including updates to affected drivers
• Arranging for vehicle service
• Providing timely reports to management as requested and recurring reports as required by the business
• Create seamless information flow to keep all necessary parties informed from shift to shift
• Other duties as assigned

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The dispatch supervisor position is responsible for on-time delivery of service and monthly reporting. This person manages a staff of two dispatchers and handles the associated supervisory duties. This is a hands-on position that both supervises and dispatches.

As a dispatcher, they handle rider and driver inquiries, cover for service interruptions, and reschedule rider trips due to lateness, ready early, or other schedule change requests. The dispatcher is responsible for all communications with call takers about passenger ride requests, dealing with on the road driver concerns, balancing vehicle and driver resources, and maintaining on-time performance while maximizing productivity.

In order to maximize productivity while maintaining quality of service standards, dispatchers must be well organized. The dispatch office must have necessary information readily available, visually on boards, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

As a supervisor, this individual is responsible for training, reviews, disciplinary action, documentation, 1:1 meetings and other supervisory duties as assigned. The dispatch supervisor creates the tone of the group and must supervise others to help them succeed in their jobs which includes creating processes and documents that make the company systems stronger and the routes more efficient and reliable.

Supervisory responsibilities may include:

• Training
• Process creation
• Running emergency drills, documenting and performing post drill meetings
• 1:1 meetings
• Reviews
• Disciplinary action & documentation
• Problem solving
• Scheduling to ensure coverage
• Mentoring for success
• Keep track of staff vacation/sick leave accruals and approve time off requests
• Pre approve timesheets for operations manager

Dispatch responsibilities may include:

• Coordinating the transportation needs of riders with the vehicles in service
• Dispatching trip requests to drivers so that drivers can arrive at the passenger pickup address on time
• Following the rider booking policy
• Acting as troubleshooter for driver problems
• Monitoring and updating driver and/or vehicle locations
• Monitoring late trips and proactively reassigning trips to maintain on-time performance
• Creating processes as required or requested to ensure smooth service delivery and sustainability of business
• Assisting passengers with trip changes or trip requests including same day ride requests
• Checking on status of drivers
• Handling emergency situations
• Scheduling driver’s work hours, downtime and lunch breaks
• Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
• Keeping track of no-shows
• Keeping accurate vehicle maintenance logs including necessary record keeping
• Vehicle assignments including updates to affected drivers
• Arranging for vehicle service
• Providing timely reports to management as requested and recurring reports as required by the business
• Create seamless information flow to keep all necessary parties informed from shift to shift
• Other duties as assigned

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Nature & Scope:

The driver coach assists with training under the supervision of the operations /training manager while continuing to perform drivers’ duties under the guidance of their driver supervisor.   A driver coach mentors new drivers and assists with both hands-on and classroom training. The driver coach will set the example for all other drivers by knowing and following SVT’s and MT Si Senior Center’s policies, procedures, and objectives.  Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration, and knowledge.

Essential Functions:

• Mentors new drivers to help them succeed as an employee for SVT
• Assists training manager with the development and updating of training procedures, materials and curriculum.
• Provides on-road training using the Smith System training
• Assists with training new drivers on routes utilizing the tools needed for them to fulfill their duties, such as using the push-to-talk radios, wheelchair lifts and following a manifest
• Researches training topics and videos
• Assists with administering tests
• Safely operates 8 –14 passenger minibus
• Knows all the routes and procedures affiliated with each route
• Attends monthly safety meetings
• Attends all driver training and advanced training requirements
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Assists with site evaluations when asked
• Assists with safety meetings when asked
• Performs other related duties as assigned

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• Make sure that the routes are completed by drivers in a safe and rider-friendly manner
• Communicate company news updates to drivers as requested
• Proactively own route staffing and provide the appropriate employees with adequate advance notice to ensure staffing is appropriate for work that needs to be done
• Create weekly schedules for drivers
• Drive routes if no driver is available to make sure all routes operate for the riders
• Research driver route issues through operations manager
• Understand the importance of the complaint process and immediately escalate appropriate employee relations issues to operations manager for prompt investigation
• Handle administrative/managerial duties such as 1:1’s, accurate and timely review and authorization on timesheets for direct reports, reviews, vacation scheduling, mileage awards, etc.
• Assist operations manager with incident investigations
• Conduct monthly 1:1 meetings with direct reports, following the SVT company standards for those meetings, and hold review sessions twice per year
• Be responsible for progressive discipline when necessary, following the SVT company standard for escalation, investigation, and documentation if needed
• Be directly involved in personnel decisions including hiring, evaluations, promotions, salary reviews and career guidance for direct reports
• Advocate for the company, not individuals
• Other duties as assigned, including but not limited to ownership of certain business relationships including:
  • Landscaping
  • Giveaway vendors
  • Driveway maintenance/signage
  • Building security systems

Travel Trainer

The travel training position finds opportunities to do outreach in the community with underserved populations to help people understand how the services of SVT work. In this capacity, this position reports to the director. A travel trainer helps to deliver company information and must be organized, efficient and friendly, collaborating well with all staff and members of the public to ensure that information is accessible to those who need it in a timely fashion. This position is also responsible for being a backup for call takers as required.

Travel training responsibilities may include:

• Going to meetings in the community (may be evening or weekend meetings), to explain SVT’s services and/or help riders
• Taking the lead in generating opportunities to introduce SVT to the public including tabling events, fairs, farmers markets and other community events
• Creating PowerPoint presentations targeted to specific groups
• Collecting data on number of people served
• Ordering – within the budget – giveaways for training attendees and the general public
• Staying up to date on current SVT routes
• Making copies and materials to distribute
• Creating reports
• Keeping printed materials in stock and send out to parties who request them
• Assisting director in creation of new materials
• Other duties as assigned

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This job requires ingenuity in a can-do, positive business professional who is willing to work hard to create solutions for the riders of the Valley while creating a positive work environment for the staff.

• The position reports directly to the director of SVT
• Direct supervision of staff of six and overall staff of approximately 22
• Budget of $1.7m per year

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• The position reports directly to the board of directors for MSSC.
• Direct supervision of operations manager and overall staff of 25
• Budget of $2m per year

Job description includes but is not limited to the following tasks in the areas of finance, grant writing, marketing, accounting/invoicing, human resources, planning, business operations and community outreach.

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