Careers

Want a Valley job? Snoqualmie Valley Transportation is looking for you!

Any position we have requires that you fill out an application. Download it, fill it in, and send or bring it to us.
If you have any questions, call us at (425) 888-7001.

  • No CDL required
  • All positions are 32+ hours a week.
  • We provide complete training and starting pay is $19.07 per hour.
  • Benefits ($950/mo worth of medical, dental, etc.) in 90 days.

Current Openings

For more information please call us at (425) 888-7001.

Job Descriptions

    SVT provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

    Nature & Scope:

    Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

    Essential Functions:

    • Maintains radio contact with dispatch/office
    • Safely operates 8 – 14 passenger minibus
    • Learn all the routes so that other driver’s shifts can be covered by you
    • Be available during all business hours
    • Picks up and delivers riders as identified by route, manifest or dispatch
    • Inspects vehicle daily and completes pre- & post-trip inspection report
    • Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
    • Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
    • Assist out of town riders with local information
    • Collects, handles, and accurately accounts for fares and donations
    • Attends monthly safety meetings
    • Demonstrates knowledge of – and follows – all laws that govern the job
    • Completes all reports accurately and completely
    • Performs other related duties as assigned

    Download Full Job Description > 

    SVT provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

    Nature & Scope:

    Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

    Essential Functions:

    • Maintains radio contact with dispatch/office
    • Safely operates 8 – 14 passenger minibus
    • Picks up and delivers riders as identified by route, manifest or dispatch
    • Inspects vehicle daily and completes pre- & post-trip inspection report
    • Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
    • Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
    • Assist out of town riders with local information
    • Collects, handles, and accurately accounts for fares and donations
    • Attends monthly safety meetings
    • Demonstrates knowledge of – and follows – all laws that govern the job
    • Completes all reports accurately and completely
    • Performs other related duties as assigned

    See the Frequently Asked Questions section below for more information about driving for SVT.

    Download Full Job Description >

    The call taker position is responsible for on-time delivery of service, calling riders, receiving ride requests and timely responses to rider inquiries. As a back up to Dispatch, call taker may be asked to assist with driver inquiries, arranging coverage for service interruptions, and rescheduling rider trips due to other schedule change requests. In order to maximize productivity while maintaining quality of service standards, the call taker must be well organized, personable and efficient. The office must have necessary information readily available, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

    Call Taker responsibilities include:

    • Answering phones
    • Taking and processing ride requests
    • Using CTS Tripmaster to verify rider information
    • Providing customer services to riders
    • Filing to ensure audits will show the company record keeping is consistent and reliable
    • Handling volunteer ride requests
    • Making copies
    • Creating reports as needed
    • Creation of, copying, and supplying forms to drivers and in-house staff
    • Monitoring late trips and proactively communicating with Dispatchers to ensure good customer services and on-time performance
    • Creating processes as required or requested to ensure smooth service delivery and sustainability of business
    • Assisting passengers with trip changes or trip requests including same day ride requests
    • Other duties as assigned

    Download Full Job Description >

    The dispatcher position is responsible for on-time delivery of service and monthly reporting. The dispatchers handles rider and driver inquiries, cover for service interruptions, and reschedules rider trips due to lateness, ready early, or other schedule change requests. The dispatcher is responsible for all communications responding to passenger and driver requests, balancing vehicle and driver resources, and maintaining on-time performance while maximizing productivity. In order to maximize productivity while maintaining quality of service standards, the dispatcher/scheduler must be well organized. The dispatch office must have necessary information readily available, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

    Dispatch/scheduler responsibilities may include:

    • Coordinating the transportation needs of riders with the vehicles in service
    • Dispatching trip requests to drivers so that drivers can arrive at the passenger pickup address on time
    • Following the ride booking policy
    • Acting as troubleshooter for driver problems
    • Monitoring and updating driver and/or vehicle locations
    • Monitoring late trips and proactively reassigning trips to maintain on-time performance
    • Creating processes as required or requested to ensure smooth service delivery and sustainability of business
    • Assisting passengers with trip changes or trip requests including same day ride requests
    • Checking on status of drivers
    • Handling emergency situations
    • Scheduling driver’s work hours, downtime and lunch breaks
    • Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
    • Keeping track of no-shows
    • Keeping accurate vehicle maintenance logs including necessary record keeping
    • Vehicle assignments including updates to affected drivers
    • Arranging for vehicle service
    • Providing timely reports to management as requested and recurring reports as required by the business
    • Create seamless information flow to keep all necessary parties informed from shift to shift
    • Other duties as assigned

    Download Full Job Description > 

    The dispatch supervisor position is responsible for on-time delivery of service and monthly reporting. This person manages a staff of two dispatchers and handles the associated supervisory duties. This is a hands-on position that both supervises and dispatches.

    As a dispatcher, they handle rider and driver inquiries, cover for service interruptions, and reschedule rider trips due to lateness, ready early, or other schedule change requests. The dispatcher is responsible for all communications with call takers about passenger ride requests, dealing with on the road driver concerns, balancing vehicle and driver resources, and maintaining on-time performance while maximizing productivity.

    In order to maximize productivity while maintaining quality of service standards, dispatchers must be well organized. The dispatch office must have necessary information readily available, visually on boards, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

    As a supervisor, this individual is responsible for training, reviews, disciplinary action, documentation, 1:1 meetings and other supervisory duties as assigned. The dispatch supervisor creates the tone of the group and must supervise others to help them succeed in their jobs which includes creating processes and documents that make the company systems stronger and the routes more efficient and reliable.

    Supervisory responsibilities may include:

    • Training
    • Process creation
    • Running emergency drills, documenting and performing post drill meetings
    • 1:1 meetings
    • Reviews
    • Disciplinary action & documentation
    • Problem solving
    • Scheduling to ensure coverage
    • Mentoring for success
    • Keep track of staff vacation/sick leave accruals and approve time off requests
    • Pre approve timesheets for operations manager

     

    Dispatch responsibilities may include:

    • Coordinating the transportation needs of riders with the vehicles in service
    • Dispatching trip requests to drivers so that drivers can arrive at the passenger pickup address on time
    • Following the rider booking policy
    • Acting as troubleshooter for driver problems
    • Monitoring and updating driver and/or vehicle locations
    • Monitoring late trips and proactively reassigning trips to maintain on-time performance
    • Creating processes as required or requested to ensure smooth service delivery and sustainability of business
    • Assisting passengers with trip changes or trip requests including same day ride requests
    • Checking on status of drivers
    • Handling emergency situations
    • Scheduling driver’s work hours, downtime and lunch breaks
    • Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
    • Keeping track of no-shows
    • Keeping accurate vehicle maintenance logs including necessary record keeping
    • Vehicle assignments including updates to affected drivers
    • Arranging for vehicle service
    • Providing timely reports to management as requested and recurring reports as required by the business
    • Create seamless information flow to keep all necessary parties informed from shift to shift
    • Other duties as assigned

    Download Full Job Description > 

    Snoqualmie Valley Transportation (SVT) provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

    Nature & Scope:

    The driver coach assists with training under the supervision of the operations /training manager while continuing to perform drivers’ duties under the guidance of their driver supervisor.   A driver coach mentors new drivers and assists with both hands-on and classroom training. The driver coach will set the example for all other drivers by knowing and following SVT’s and MT Si Senior Center’s policies, procedures, and objectives.  Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration, and knowledge.  

    Essential Functions:

    • Mentors new drivers to help them succeed as an employee for SVT
    • Assists training manager with the development and updating of training procedures, materials and curriculum.
    • Provides on-road training using the Smith System training
    • Assists with training new drivers on routes utilizing the tools needed for them to fulfill their duties, such as using the push-to-talk radios, wheelchair lifts and following a manifest
    • Researches training topics and videos
    • Assists with administering tests
    • Safely operates 8 –14 passenger minibus
    • Knows all the routes and procedures affiliated with each route
    • Attends monthly safety meetings
    • Attends all driver training and advanced training requirements
    • Demonstrates knowledge of – and follows – all laws that govern the job
    • Completes all reports accurately and completely
    • Assists with site evaluations when asked
    • Assists with safety meetings when asked
    • Performs other related duties as assigned

    Download Full Job Description > 

    The driver supervisor has the daily responsibility to ensure that the services are performed in a timely and reliable fashion while deferring to dispatch for route-related issues. This position has the job of making sure that the company goals are kept in mind while acting as a key trouble-shooter for driver issues. The driver supervisor reports to the operations manager.

    • Ensure that the routes are completed by drivers in a safe and rider-friendly manner
    • Communicate company news updates to drivers as requested
    • Proactively own route staffing and provide the appropriate employees with adequate advance notice to ensure staffing is appropriate for work that needs to be done
    • Create weekly schedules for drivers
    • Research driver route issues through operations manager
    • Understand the importance of the complaint process and immediately escalate appropriate employee relations issues to operations manager for prompt investigation
    • Handle administrative/managerial duties such as 1:1’s, accurate and timely review and authorization on timesheets for direct reports, reviews, vacation scheduling, mileage awards, etc.
    • Assist operations manager with incident investigations
    • Conduct monthly 1:1 meetings with direct reports, following the SVT company standards for those meetings, and hold review sessions twice per year
    • Be responsible for progressive discipline when necessary, following the SVT company standard for escalation, investigation, and documentation if needed
    • Be directly involved in personnel decisions including hiring, evaluations, promotions, salary reviews and career guidance for direct reports
    • Advocate for the company, not individuals
    • Other duties as assigned 

    Travel Trainer

    The travel training position find opportunities to do outreach in the community with underserved populations to help people understand how the services of SVT works. In this capacity, this position answers to the director. A travel trainer helps to deliver company information and must be organized, efficient and friendly, collaborating well with all staff and members of the public to ensure that information is accessible to those who need it in a timely fashion. This position is also responsible for being a backup for call takers as required.

    Travel training responsibilities may include:

    • Going to meetings in the community (may be evening or weekend meetings), to explain SVT’s services and/or help riders
    • Creating PowerPoint presentations targeted to specific groups
    • Collecting data on number of people served
    • Ordering – within the budget – giveaways for training attendees
    • Staying up to date on current SVT routes
    • Making copies and materials to distribute
    • Creating reports
    • Taking the lead in awareness about/organizing for community events and fairs, parades, etc.
    • Keeping printed materials in stock and send out to parties who request them
    • Assisting director in creation of new materials
    • Other duties as assigned

    Download Full Job Description >

    The Mt. Si Senior Center (MSSC) is responsible for the successful operation of Snoqualmie Valley Transportation (SVT). SVT is a non-profit Valley bus company that offers both demand response and fixed route services to the people of the Snoqualmie Valley. The operations manager has the daily responsibility of keeping the company running successfully. Success will be measured by employee satisfaction, safety, sustainability, a well-trained staff, and flawless execution of the routes on a daily basis.

    This job requires ingenuity in a can-do, positive business professional who is willing to work hard to create solutions for the riders of the Valley while creating a positive work environment for the staff.

    • The position reports directly to the director of SVT
    • Direct supervision of staff of six and overall staff of approximately 22
    • Budget of $1.7m per year

    Download Full Job Description > 

    SVT is a non-profit valley bus company that performs both demand response and fixed route services to the people of the Snoqualmie Valley. This job requires ingenuity and a can-do, positive business professional who is willing to work hard to create solutions for the riders of the Valley while creating a positive work environment for the staff, operational sustainability, community support, successful grants while working in compliance with local, state and federal laws.

    • The position reports directly to the board of directors for MSSC.
    • Direct supervision of operations manager and overall staff of 25
    • Budget of $2m per year

    Job description includes but is not limited to the following tasks in the areas of finance, grant writing, marketing, accounting/invoicing, human resources, planning, business operations and community outreach.

    Download Full Job Description > 

    Frequently Asked Questions About Being a Driver for SVT

      How do I apply?

      Download and fill out an application. You can email the application to info@snoqualmievalleytransportation.com. Be sure to specify which position you are applying for. You can also drop off the application at the SVT office located at 1308 Boalch Ave. NW in North Bend. If you want more info, you can also call us at 425-888-7001, M-F.

      What are the requirements to do this job?

        • 5-year clean driving record
        • Ability to pass a background check

      Physical requirements:

        • Be able to bend, kneel, lift up to 40-pounds
        • Be able to pass a DOT physical
        • Pass a drug test
        • Must be able to speak, read, and write in English. People who speak additional languages are encouraged to apply as well!

      Does it require a CDL?

      No. Because our buses aren’t built to transport more than 15 people including the driver.

      Where do the buses go?

      We transport the general public to just about everywhere in Snoqualmie Valley and cover the areas that include North Bend, Snoqualmie, Fall City, Carnation, Duvall and Monroe.

      Do I have to know all the streets already?

      No. Not even long-time residents know all the street names or and addresses. We train in different areas, but every bus also has a tablet with Google Maps to help people find addresses. It doesn’t take long for drivers to know where the riders are and no longer have use the tablets! You’ll see the same people on a regular basis and get to know them.

      Do I have to live in the valley?

      No, it isn’t necessary as long as you are willing to commute from wherever you live to our North Bend location to work.

      What are the hours?

      The hours we currently need drivers vary. The buses run, usually, AM or PM routes. Our service times overall are between the hours of 5 am and 9:30 pm, Monday through Friday.

      Is the training paid?

      Yes, all training is paid.

      What’s the pay?

      The pay scale increases by cost of living each year and there are also regular increases based on driver’s anniversary dates.

      Driver Pay Step Program – Anniversary Rate Increases (Effective 7/1/2022)

      Date Increase Amount of: To:
      Hire Date
        $ 19.07
      90-Day
      $ 0.50 $ 19.57
      1 year
      $ 0.75 $ 20.32
      2 years $ 0.75 $ 21.07
      3 years $ 0.75 $ 21.82
      4 years $ 0.75 $ 22.57
      5 years $ 0.75 $ 23.32
      6 years $ 0.75 $ 24.07
      7 years $ 0.75 $ 24.82
      8 years $ 0.75 $ 25.57

      How many hours a week?

      All jobs offered are considered full-time at 32+ hours a week and are benefits-eligible.

      What are the benefits like?

      • Paid vacation – two weeks per year are accrued in the first year, up to four weeks after ten years.
      • Paid sick leave – eight days per year
      • Medical / Dental – every employee may choose up to $950 per month from the employer-paid health plans. Those include medical, dental, life insurance, long-term disability, short-term disability, ADD, etc., through carriers such as Kaiser, Unum, and Aflac.
      • 401(k) program – Mt. Si Senior Center has a long-term savings plan that provides a 100% match to the employee’s contribution of up to 5% of the employee’s salary with immediate vesting.
      • Supportive team – a benefit that’s often overlooked! Having a supportive team behind all you do can make a huge difference!
      • Regular paid training – there are monthly training sessions/safety meetings and opportunities to learn more through in-house training programs and online programs made available to all staff.
      • Advancement opportunities – other positions available to people who wish to advance include the following: Call taker, driver trainer, dispatcher, driver supervisor, operations manager, and director.
      • Job satisfaction / making a difference – a big benefit at the end of the day is to be able to go home saying, “Today I made a difference. Today I saved a life. Today I learned important things about members of our community. Today I got to practice empathy.”
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