Careers

SVT provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

Nature & Scope:

Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

Essential Functions:

• Maintains radio contact with dispatch/office
• Safely operates 8 – 14 passenger minibus
• Learn all the routes so that other driver’s shifts can be covered by you
• Be available during all business hours
• Picks up and delivers riders as identified by route, manifest or dispatch
• Inspects vehicle daily and completes pre- & post-trip inspection report
• Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
• Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
• Assist out of town riders with local information
• Collects, handles, and accurately accounts for fares and donations
• Attends monthly safety meetings
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Performs other related duties as assigned

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SVT provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

Nature & Scope:

Work is performed under general supervision. Driver has some latitude for exercising independent judgment in the selection of action within established program policies, procedures and objectives. Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration and knowledge.

Essential Functions:

• Maintains radio contact with dispatch/office
• Safely operates 8 – 14 passenger minibus
• Picks up and delivers riders as identified by route, manifest or dispatch
• Inspects vehicle daily and completes pre- & post-trip inspection report
• Cleans vehicle daily; checks oil, water, fluids and performs minor maintenance such as replacing light bulbs to assure safe operating condition.
• Greets, provides information, assists passengers, operates the wheelchair lift and secures wheelchairs
• Assist out of town riders with local information
• Collects, handles, and accurately accounts for fares and donations
• Attends monthly safety meetings
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Performs other related duties as assigned

See the Frequently Asked Questions section below for more information about driving for SVT.

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The call taker position is responsible for on-time delivery of service, calling riders, receiving ride requests and timely responses to rider inquiries. As a back up to Dispatch, call taker may be asked to assist with driver inquiries, arranging coverage for service interruptions, and rescheduling rider trips due to other schedule change requests. In order to maximize productivity while maintaining quality of service standards, the call taker must be well organized, personable and efficient. The office must have necessary information readily available, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

Call Taker responsibilities include:

• Answering phones
• Taking and processing ride requests
• Using CTS Tripmaster to verify rider information
• Providing customer services to riders
• Filing to ensure audits will show the company record keeping is consistent and reliable
• Handling volunteer ride requests
• Making copies
• Creating reports as needed
• Creation of, copying, and supplying forms to drivers and in-house staff
• Monitoring late trips and proactively communicating with Dispatchers to ensure good customer services and on-time performance
• Creating processes as required or requested to ensure smooth service delivery and sustainability of business
• Assisting passengers with trip changes or trip requests including same day ride requests
• Other duties as assigned

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The dispatcher position is responsible for on-time delivery of service and monthly reporting. The dispatchers handles rider and driver inquiries, cover for service interruptions, and reschedules rider trips due to lateness, ready early, or other schedule change requests. The dispatcher is responsible for all communications responding to passenger and driver requests, balancing vehicle and driver resources, and maintaining on-time performance while maximizing productivity. In order to maximize productivity while maintaining quality of service standards, the dispatcher/scheduler must be well organized. The dispatch office must have necessary information readily available, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

Dispatch/scheduler responsibilities may include:

• Coordinating Transportation Needs: Ensuring riders’ needs are met by aligning trips with available vehicles, handling trip changes, and accommodating same-day ride requests.
• Dispatching and Monitoring Trips: Assigning trip requests to drivers to ensure timely arrivals, while continuously monitoring and updating driver/vehicle locations to maintain on-time performance.
• Managing Call Requests: Providing support to call takers as needed by handling incoming phone requests.
• Troubleshooting and Problem Resolution: Serving as the primary troubleshooter for driver issues, responding to unexpected situations (e.g., inclement weather, road closures, breakdowns), and finding solutions quickly to maintain service continuity.
• Emergency Handling: Responding effectively to emergency situations, including driver safety, addressing vehicle damage, incidents and passenger medical emergencies, in accordance with established procedures. Also assist drivers with accident and incident reports.
• Data Management and Reporting: Compiling, summarizing, and reporting data, such as ride statistics, service hours, mileage, passenger no-shows, and other key metrics as required by management.
• Vehicle and Maintenance Coordination: Managing vehicle assignments and maintenance schedules, maintaining accurate vehicle logs, coordinating repairs, taking buses in for service, assisting with on-road support (e.g., driving buses to drivers experiencing breakdowns, handling minor repairs, assist with tire chaining, pre-trip inspections, and occasionally helping transport riders).
• Safety and Compliance: Ensuring driver and passenger safety, adhering to all company policies and government regulations, and proactively addressing safety concerns or violations.
• Communication and Stakeholder Engagement: Maintaining timely and clear communication with drivers, riders, management, and other departments to ensure effective service delivery and operational coordination.
• System and Process Management: Utilizing dispatch software to monitor and manage trips, schedules, and communications effectively, while developing and refining processes to support smooth service operations.
• Shift Coordination and Communication: Facilitating seamless communication across shifts to ensure consistency in service and operations.
• Training and Support: Assisting in the onboarding and training of new drivers and dispatch staff.
• Adaptability to Operational Changes: Demonstrating flexibility to accommodate evolving service needs, new technologies, and changes in operational procedures.
• Other Duties: Performing additional tasks as assigned to support overall service operations.

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The dispatch supervisor position is responsible for on-time delivery of service and monthly reporting. This person manages a staff of two dispatchers and handles the associated supervisory duties. This is a hands-on position that both supervises and dispatches.

As a dispatcher, they handle rider and driver inquiries, cover for service interruptions, and reschedule rider trips due to lateness, ready early, or other schedule change requests. The dispatcher is responsible for all communications with call takers about passenger ride requests, dealing with on the road driver concerns, balancing vehicle and driver resources, and maintaining on-time performance while maximizing productivity.

In order to maximize productivity while maintaining quality of service standards, dispatchers must be well organized. The dispatch office must have necessary information readily available, visually on boards, electronically or through posted information or a combination of both and collaborate well to ensure that information is accessible to those who need it in a timely fashion.

As a supervisor, this individual is responsible for training, reviews, disciplinary action, documentation, 1:1 meetings and other supervisory duties as assigned. The dispatch supervisor creates the tone of the group and must supervise others to help them succeed in their jobs which includes creating processes and documents that make the company systems stronger and the routes more efficient and reliable.

Supervisory responsibilities may include:

• Training
• Process creation
• Running emergency drills, documenting and performing post drill meetings
• 1:1 meetings
• Reviews
• Disciplinary action & documentation
• Problem solving
• Scheduling to ensure coverage
• Mentoring for success
• Keep track of staff vacation/sick leave accruals and approve time off requests
• Pre approve timesheets for operations manager

 

Dispatch responsibilities may include:

• Coordinating the transportation needs of riders with the vehicles in service
• Dispatching trip requests to drivers so that drivers can arrive at the passenger pickup address on time
• Following the rider booking policy
• Acting as troubleshooter for driver problems
• Monitoring and updating driver and/or vehicle locations
• Monitoring late trips and proactively reassigning trips to maintain on-time performance
• Creating processes as required or requested to ensure smooth service delivery and sustainability of business
• Assisting passengers with trip changes or trip requests including same day ride requests
• Checking on status of drivers
• Handling emergency situations
• Scheduling driver’s work hours, downtime and lunch breaks
• Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
• Keeping track of no-shows
• Keeping accurate vehicle maintenance logs including necessary record keeping
• Vehicle assignments including updates to affected drivers
• Arranging for vehicle service
• Providing timely reports to management as requested and recurring reports as required by the business
• Create seamless information flow to keep all necessary parties informed from shift to shift
• Other duties as assigned

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Snoqualmie Valley Transportation (SVT) provides services to riders within the Snoqualmie Valley as a part of the Mt. Si Senior Center, a non-profit organization. Drivers operate a 10-14 passenger minibus in demand-response or fixed route with deviation service; assures safety of passengers and vehicle; provides customer service.

Nature & Scope:

The driver coach assists with training under the supervision of the operations /training manager while continuing to perform drivers’ duties under the guidance of their driver supervisor.   A driver coach mentors new drivers and assists with both hands-on and classroom training. The driver coach will set the example for all other drivers by knowing and following SVT’s and MT Si Senior Center’s policies, procedures, and objectives.  Work is reviewed through meetings and work is evaluated for timeliness, accuracy, safety and conformance with policies, procedures, and objectives. Reviews are based on company values of respect, results, initiative, integrity, collaboration, and knowledge.

Essential Functions:

• Mentors new drivers to help them succeed as an employee for SVT
• Assists training manager with the development and updating of training procedures, materials and curriculum.
• Provides on-road training using the Smith System training
• Assists with training new drivers on routes utilizing the tools needed for them to fulfill their duties, such as using the push-to-talk radios, wheelchair lifts and following a manifest
• Researches training topics and videos
• Assists with administering tests
• Safely operates 8 –14 passenger minibus
• Knows all the routes and procedures affiliated with each route
• Attends monthly safety meetings
• Attends all driver training and advanced training requirements
• Demonstrates knowledge of – and follows – all laws that govern the job
• Completes all reports accurately and completely
• Assists with site evaluations when asked
• Assists with safety meetings when asked
• Performs other related duties as assigned

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The driver supervisor has the daily responsibility to ensure that the services are performed in a timely and reliable fashion while deferring to dispatch for route-related issues. This position has the job of making sure that the company goals are kept in mind while acting as a key troubleshooter for driver issues. The driver supervisor reports to the operations manager.

• Make sure that the routes are completed by drivers in a safe and rider-friendly manner
• Communicate company news updates to drivers as requested
• Proactively own route staffing and provide the appropriate employees with adequate advance notice to ensure staffing is appropriate for work that needs to be done
• Create weekly schedules for drivers
• Drive routes if no driver is available to make sure all routes operate for the riders
• Research driver route issues through operations manager
• Understand the importance of the complaint process and immediately escalate appropriate employee relations issues to operations manager for prompt investigation
• Handle administrative/managerial duties such as 1:1’s, accurate and timely review and authorization on timesheets for direct reports, reviews, vacation scheduling, mileage awards, etc.
• Assist operations manager with incident investigations
• Conduct monthly 1:1 meetings with direct reports, following the SVT company standards for those meetings, and hold review sessions twice per year
• Be responsible for progressive discipline when necessary, following the SVT company standard for escalation, investigation, and documentation if needed
• Be directly involved in personnel decisions including hiring, evaluations, promotions, salary reviews and career guidance for direct reports
• Advocate for the company, not individuals
• Other duties as assigned, including but not limited to ownership of certain business relationships including:
  • Landscaping
  • Giveaway vendors
  • Driveway maintenance/signage
  • Building security systems

Travel Trainer

The travel training position finds opportunities to do outreach in the community with underserved populations to help people understand how the services of SVT work. In this capacity, this position reports to the director. A travel trainer helps to deliver company information and must be organized, efficient and friendly, collaborating well with all staff and members of the public to ensure that information is accessible to those who need it in a timely fashion. This position is also responsible for being a backup for call takers as required.

Travel training responsibilities may include:

• Going to meetings in the community (may be evening or weekend meetings), to explain SVT’s services and/or help riders
• Taking the lead in generating opportunities to introduce SVT to the public including tabling events, fairs, farmers markets and other community events
• Creating PowerPoint presentations targeted to specific groups
• Collecting data on number of people served
• Ordering – within the budget – giveaways for training attendees and the general public
• Staying up to date on current SVT routes
• Making copies and materials to distribute
• Creating reports
• Keeping printed materials in stock and send out to parties who request them
• Assisting director in creation of new materials
• Other duties as assigned

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The Marketing & Outreach Coordinator is a dynamic role for a creative, organized communicator who’s passionate about connecting people to services that change lives.

This is an on-site job in North Bend, WA. It requires ingenuity and a can-do, positive business attitude; a professional who is willing to work hard to create, build, and enhance the image of SVT as being reliable, accessible, affordable, and safe for the entire Valley. The goal? Build both ridership and trust across all demographics in the Snoqualmie Valley.

We’re looking for someone who:

• Believes in equitable access and community-centered service
• Thrives in smaller, mission-driven organizations
• Is energized by growth, change, and meaningful challenges
• Values flexibility, creativity, and working with heart

This position will be reviewed based on key performance indicators, including but not limited to:

• Number of people reached through meetings and social media
• Increase in ridership and visibility of human service materials on buses
• Increase in press coverage
• Growth in grant support and letters of endorsement

This position reports directly to the SVT Director.

Primary Duties:

• Develop and implement an engaging social media and outreach strategy
• Track and report activities monthly, including online and in-person reach
• Coordinate outreach giveaways and event logistics within budget
• Serve as liaison with press and public under the direction of the Director
• Ensure public materials are clear and jargon-free
• Maintain a press and media “clipbook”
• Identify and engage with underrepresented groups, including Limited English Proficient (LEP) individuals, seniors, youth, hikers and bikers, and low-income communities.
• Lead the development of marketing, outreach, and informational materials (brochures, timetables, web content, etc.)
• Represent SVT in coalitions and partnerships, including Eastside Easy Riders Coalition, King County Mobility Coalition, and others.
• Present at community forums and weekend/evening events as needed
• Build relationships with local businesses and stakeholders
• Maintain clear communication with riders and the community
• Assist with employee training and ensure compliance with Title VI outreach standards
• Collaborate with agencies such as WSDOT, King County Metro, and the Snoqualmie Tribe
• Other duties as assigned

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The Mt. Si Senior Center (MSSC) is responsible for the successful operation of Snoqualmie Valley Transportation (SVT). SVT is a non-profit Valley bus company that offers both demand response and fixed route services to the people of the Snoqualmie Valley. The operations manager has the daily responsibility of keeping the company running successfully. Success will be measured by employee satisfaction, safety, sustainability, a well-trained staff, and flawless execution of the routes on a daily basis.

This job requires ingenuity in a can-do, positive business professional who is willing to work hard to create solutions for the riders of the Valley while creating a positive work environment for the staff.

• The position reports directly to the director of SVT
• Direct supervision of staff of six and overall staff of approximately 22
• Budget of $1.7m per year

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SVT is a non-profit valley bus company that performs both demand response and fixed route services to the people of the Snoqualmie Valley. This job requires ingenuity and a can-do, positive business professional who is willing to work hard to create solutions for the riders of the Valley while creating a positive work environment for the staff, operational sustainability, community support, successful grants while working in compliance with local, state and federal laws.

• The position reports directly to the board of directors for MSSC.
• Direct supervision of operations manager and overall staff of 25
• Budget of $2m per year

Job description includes but is not limited to the following tasks in the areas of finance, grant writing, marketing, accounting/invoicing, human resources, planning, business operations and community outreach.

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